Why Mercatus

Together we grow.
Together we change everything.
Start your digital revolution.

Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.

We, at Mercatus, are a team of experienced professionals with 15+ years of know-how in the Outsourcing industry and we pride ourselves on being customer-centric, transparent & flexible in order to support our clients and deliver scalable & affordable services.

Mercatus Outsourcing is a third-party customer & technical solution provider for Ziff David, Acronis, Biologiworks, and more than 50 other companies. Our amazing teams vary from Multilingual Customer support, and B2B Lead Generation to Data Analytics and IT development based on PHP, Scala, Java, and more.

We are very happy to be part of their journey and their success. For more information please contact us at info@mercatus.bg

We value your trust and the protection of your personal and company information as our highest priority.

multi-lingual service desks & support teams

Based in London & Sofia

Our team is based across London and Sofia and we are supporting our clients and delivering scalable & affordable BPO & ITO expertise combining the very best talent from Bulgaria and the UK. Mercatus technical & support hub are located in Sofia, Bulgaria

Bulgarian is a mature outsourcing destination with a large talent pool with strong aptitude for BPO and ITO. It is the 1st in Europe and amongst the top 10 worldwide most attractive outsourcing destinations.

The office in Sofia is housing over 60 staff across open spaces, fully equipped meetings rooms and relaxation spaces. Bulgaria’s mix of multilingual talent pool, competitive operational costs, cultural proximity and expertise in the outsourcing industry make us one of the best outsourcingogy destinations in Europe.


Key Facts:

  • 10 % flat tax rate
  • 3 days to register a new company
  • 50 % of the workforce speak 2+ foreign languages
  • 25 + Languages spoken
  • Bulgaria holds 7th place of the Netindex Internet coverage and speed index
  • Business Environemtn - 17 place in the world according to A T Kearney’s 2019 Global Services Location Index (GSLI), combining financial attractiveness, people skills and availability, as well as business environment and digital resonance
  • Stable parliamentary democracy, EU, NATO and WTO member
  • Bulgarian Lev (national currency) fixed to the EURO
  • Labor force of more than 4 million


The Bulgarian software and services companies:

  • Are one of the biggest GDP contributors in the country
  • Experience an annual growth of more than 20%
  • Provide leading expertise and innovation solutions with software products
  • Offer services to clients across the globe in more than 25 languages
  • Constantly build up a high-tech workforce in close cooperation with universities (more than 30 000 graduates per year with suitable skillset)
  • Are living the culture – European history and values

Our Principles:

We are experts

Deep expertise in BPO, tech, software, and services.

We are agile

A flexible and adaptive extension of your support & IT teams.

Become trusted growth parther

We support the growth needs of our parthers' development teams. When they cannot find the right talent locally, we provide an opportunity to build remote development teams. We have developed extensive screening process to indentify the best technical and cultural fit for our customers.

Deliver best quality solution

A focus on your long-term and strategic success with plenty of new ideas to support your buisness

Meet Our Team

Trayan Trayanov, Founder & CEO

Trayan Trayanov

Founder & CEO

Trayan Trayanov's LinkedIn Profile Trayan Trayanov's LinkedIn Profile
Dobromir Slavov, Co - Founder & COO

Dobromir Slavov

Co - Founder & COO

Dobromir Slavov's LinkedIn Profile Dobromir Slavov's LinkedIn Profile
Martin Tsanov, IT Delivery Director

Martin Tsanov

IT Delivery Director

Martin Tsanov's LinkedIn Profile Martin Tsanov's LinkedIn Profile
Emil Petkov, Operations Manager

Emil Petkov

Operations Manager

Emil Petkov's LinkedIn Profile
Stefani Zdravkova, Human Resource Manager

Stefani Zdravkova

Human Resource Manager

Stefani Zdravkova's LinkedIn Profile
Tzvetelina Tzvetanova, Office & Marketing Assistant

Tzvetelina Tzvetanova

Office & Marketing Assistant

Tzvetelina Tzvetanova's LinkedIn Profile Tzvetelina Tzvetanova's LinkedIn Profile
Alin Mucioniu, Director of Operations - Romania

Alin Mucioniu

Director of Operations - Romania

Alin Mucioniu's LinkedIn Profile Alin Mucioniu's LinkedIn Profile
Radina Rudolf, DACH region Country Manager

Radina Rudolf

DACH region Country Manager

Radina Rudolf's LinkedIn Profile Radina Rudolf's LinkedIn Profile

Together we grow 
for more than 10 years

  • 2018
    Established in Sofia, Bulgaria
  • 2019
  • 2020
    50 + IT & Support experts
  • 2021
    UK operations and office
  • 2022
    New Location in Thessaloniki

Our Clients

  • Plan A
  • Boleron
  • Acronis
  • Edenred
  • LS-S Leadership Support GmbH
  • OEHMI Bulgaria
  • HR Consulting Partners & U Matter
  • J2 GLobal
  • Stefanini
  • Navtech Group
  • Юниглас
  • Wellington
  • We content
  • Tenderalpha
  • NetIns
  • DSK Bank
  • CodeRunners

Our Partners

Cloud Cart