Our team is based across London and Sofia and we are supporting our clients and delivering scalable & affordable BPO & ITO expertise combining the very best talent from Bulgaria and the UK. Mercatus technical & support hub are located in Sofia, Bulgaria

Bulgarian is a mature outsourcing destination with a large talent pool with strong aptitude for BPO and ITO. It is the 1st in Europe and amongst the top 10 worldwide most attractive outsourcing destinations.

The office in Sofia is housing over 60 staff across open spaces, fully equipped meetings rooms and relaxation spaces. Bulgaria’s mix of multilingual talent pool, competitive operational costs, cultural proximity and expertise in the outsourcing industry make us one of the best outsourcingogy destinations in Europe.

Key Facts:

• 10 % flat tax rate
• 3 days to register a new company
• 50 % of the workforce speak 2+ foreign languages
• 25 + Languages spoken
• Bulgaria holds 7th place of the Netindex Internet coverage and speed index
• Business Environemtn - 17 place in the world according to A T Kearney’s 2019 Global Services Location Index (GSLI), combining financial attractiveness, people skills and availability, as well as business environment and digital resonance
• Stable parliamentary democracy, EU, NATO and WTO member
• Bulgarian Lev (national currency) fixed to the EURO
• Labor force of more than 4 million

The Bulgarian software and services companies:

• Are one of the biggest GDP contributors in the country
• Experience an annual growth of more than 20%
• Provide leading expertise and innovation solutions with software products
• Offer services to clients across the globe in more than 25 languages
• Constantly build up a high-tech workforce in close cooperation with universities (more than 30 000 graduates per year with suitable skillset)
• Are living the culture – European history and values