MERCATUS
Back office
Most businesses have no time or resources to hire back-office specialists. Delegating away the work to Mercatus which is critical to your business can give you more flexibility to meet your business goals.
If you need skilled professionals with domain expertise and operational excellence to get tasks done quickly and correctly, the Mercatus team can handle all that.
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Mercatus agents speak more than 25 languages and interact with your customers or accountants around the globe in different time zones, so your business is covered 24/7.
Mercatus is focused on each detail and aims to provide the best quality. We also invest in best-in-class contact center facilities, training, and recruiting methods to find and retain the best possible talent.
BACK-OFFICE OUTSOURCING EXPERTISE
Mercatus offers secure facilities which are ISO 9001:2015 compliant. We provide customized back-office services for a variety of functions, including
- Verifying driver and rider details
- Data entry
- Legal review
- Fraud detection and prevention
- Order fulfillment
- Claims and refund processing
- Translation services
- Maintenance repair and operations (MRO)
- Account management services
Whatever your back-office needs are, Mercatus trusted specialists will have the expertise, experience and deep knowledge of your industry to integrate these services seamlessly into your organization.
What You Get
By choosing us
Unique - tailor made approach
We find an approach to every client’s need and demands . We offer the full range of customer communication and deliver the right service for every project.
Expert team & expertise
Our teams have expertise in delivering superb services and are ready to help your customers with any issue.
Full transparency
Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.
Customer centric
Your customer is our focus. The satisfaction check is standard in every project.
25 languages
We speak all major languages across EMEA region.
24/7 customer support
We operate 24/7/365, including holidays.
Quickly & efficient
You sign the order and within a few weeks we will start your project together.Overhead is written in lower case with us. We have structures that lead directly to the desired results.
Result - oriented
We offer the full range of customer communication and deliver the right service for every project.
How it Works
Why
- in 24 hours We will contact you and help you personalize your ideal plan.
- in 1 week Sign up for our service and confirm all the details.
- in 10 days Integration: FAQ, template development, system integration, etc.
- in 1 month LAUNCH: 1st month prepayment and we go LIVE.
- after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!
Ultimate Security Guarantee
We value your
PCI DSS level 1 certification
The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
Digital millennium copyright act
A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR
Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO 27001:2013 Certified
Process certification that ensures clients’ data protection and management in accordance with global standards.
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Back office support & serviceof
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With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.
Our services
You may also be
Technical support
Mercatus’ role is to help you develop the right customer & technical support strategy and then to implement it successfully.
Multichannel customer solutions
Thus at MERCATUS we aim to provide exceptional customer care and focus on every customer touchpoint with care and attention.
E-commerce customer services
We will help you establish an ecommerce platform or help you outsource ecommerce customer service.
Dedicated development teams
Cost – effective nearshore software delivery hub where you can quickly scale your delivery capacity.