Back Office
We manage your data entry, scanning, and invoice processing with 24/7 operations in over 25 languages, providing you with the operational excellence required to achieve your strategic objectives.
MERCATUS
Why services?
%
Reduction in manual errors
%
Faster task completion
MERCATUS
Why services?
%
Reduction in manual errors
%
Faster task completion
Focus on Core Business
Free your team from time-consuming administrative tasks to focus on strategic initiatives, product development, and revenue-generating business.
Significant Cost Savings
Save money from personnel costs, training, salaries, benefits, offices, and IT infrastructure.
Access Specialized Expertise
Tap into professionals who have extensive knowledge and experience in back-office operations.
Scale Effortlessly
Increase or decrease your operations as needed to meet your business needs.
24/7 Global Operations
Expand your business hours to cover all time zones through our 24/7 back-office support services.
Services
Our back office
Data entry outsourcing
Accurate, high-volume data processing
Legal review
Compliance and paperwork verification
Preventing and detecting fraud
through proactive risk management
Order fulfillment
Efficient processing and tracking
Claims and refund processing
Fast accurate resolution
Translation services
Multilingual document and content translation
Operational support management
or maintenance, repair, and operations (MRO)
Account management services
Committed assistance with client relationships
Have a question?
Our process
Step by Step
Within 24 Hours
Personalized Consultation
We connect to dive into your operational
needs and build a support plan tailored specifically to your business goals.
In 1 Week
Strategy Confirmation
We finalize the partnership details, ensuring every process is aligned before we move to the build phase.
In 10 Days
System Integration
Our team builds your knowledge base, develops custom workflow templates, and integrates seamlessly with your existing software and tools.
After 2 Months
Optimization & Growth
We conduct a 30-day performance review. With refined processes and happy customers, we transition into long-term, scalable success.
Why Choose
Why choose Mercatus as your
Customized solutions
Tailored approaches to your unique requirements
Multilingual capabilities
Fluent support in all key languages across the EMEA area
24/7/365 availability
Back office support services are available around-the-clock.
Customer-first approach
that ensures a high-quality experience in every interaction.
Quick deployment
Simplified structures which help a project be launched in weeks.
Quick onboarding
Get in touch within a day to customize your plan, register within a week, and finish integration (FAQ, templates, and systems)
ISO 9001:2015 certified facilities
Secure, compliant infrastructure you can trust
Minimal overhead, maximum results
Efficient structures designed to give immediate
results
Ultimate Security Guarantee
We value your
Digital millennium copyright act
A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR
Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO/IEC 27001:2022 Certified
Process certification that ensures clients’ data protection and management in accordance with global standards.
FAQ
Common
How do you guarantee the accuracy of high-volume data entry and processing?
We create customized workflow templates and a comprehensive knowledge base that is specifically designed for your business. We conduct multi-level quality audits to ensure that every invoice, order, or piece of data is processed with high accuracy.
Is our confidential business information secure in an outsourced back-office setting?
We maintain ISO certified, secure facilities with rigorous data protection policies in place. Whether we are processing legal reviews, fraud analysis, or order fulfillment, our facilities are set up to meet international security standards, ensuring that your proprietary information and customer data are confidential and protected.
Can your staff interface with our particular ERP or accounting system?
Yes. In the first 10 days of our relationship, we concentrate on perfect system integration. Our staff is trained to interface with your existing software and tools – SAP, Oracle, Microsoft Dynamics, or industry-specific software.
What value does 24/7 back-office support provide to my business?
By taking advantage of our 24/7 global operations, you eliminate overnight bottlenecks. This will result in faster order fulfillment and claims processing cycles, and ultimately happy end-customers.
What occurs during the optimization & growth stage at the two-month point?
Following the official launch,we perform a thorough analysis of your performance over a 30-day period. In Month 2, we apply real-world data to optimize your customized workflow templates, find additional ways to cut costs, and confirm that the partnership is growing to support your strategic needs.
review
Back office support & serviceof
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With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.
Our services
You may also be
Technical support
Mercatus’ role is to help you develop the right customer & technical support strategy and then to implement it successfully.
Multichannel customer solutions
Thus at MERCATUS we aim to provide exceptional customer care and focus on every customer touchpoint with care and attention.
E-commerce customer services
We will help you establish an ecommerce platform or help you outsource ecommerce customer service.
Dedicated development teams
Cost – effective nearshore software delivery hub where you can quickly scale your delivery capacity.