Why Multi-Channel Lead Generation is Essential in 2026
B2B buyers now require multiple touchpoints before making a decision, yet many companies still rely on a single channel for lead generation. In 2026, that approach doesn’t just limit results, it actively holds growth back. Traditional lead generation relied on...
Evgeniya Genadieva
Most interesting fact your colleagues probably don't know ? - I have a bachelor's degree in Arabic studies. Most people are surprised when they find out I studied Arabic before ending up in media research. 📝 Describe Mercatus with one word? - "Springboard" (because it...
Sofiya Popnikolova
What is the most interesting fact about you that your colleagues probably don’t know? - That I have lived in Belgium. 🤔 Describe Mercatus with one word. - Dream job. 💙 How would you describe the perfect day for you? - A day spent in the nature. 🏞️ What is the place...
Top 5 Customer Service Metrics to Track in 2026
Are you still considering whether to outsource customer support services? 61% of clients switch to a competitor after just one bad customer experience, according to Zendesk. Whether you are managing your own team or considering outsourcing, providing a good customer...
7 Customer Support Outsourcing Trends in 2026
Customer Support Outsourcing is transforming, and new trends are emerging such as higher personalization of services, AI integrations, more privacy and transparency concerns and the need for a more proactive approach. A significant 63% of organizations are...
Mohamad Badran
Describe Mercatus with one word. - Fantastic. 🚀 How would you describe the perfect day for you? - When everything goes smooth during the day. 😄 What is the place you most dream of visiting and why? - Bahamas, because of the location. 🌴 What do you enjoy doing?...
Aleksandra Yordanova
What is the most interesting fact about you that your colleagues probably don’t know? - I started living on my own since I was 14 years old. Moved out to another city and then changed a couple of countries.🧳 Describe Mercatus with one word. - Entrepreneurship 📈...
Martina Iotzova
What is the most interesting fact about you that your colleagues probably don’t know? - That I have traveled to more than 15 countries and I speak Spanish. ✈️ Describe Mercatus with one word. - Innovation 💡 How would you describe the perfect day for you? -...
Lili Solano
What is the most interesting fact about you that your colleagues probably don't know? - I lived in a different country for a year, immersing myself in the culture and language. It was an eye-opening experience that gave me a broader perspective on life and a...
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With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.
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