Call Center Agent


Summary of Responsibilities

  • Builds and maintains relationships with existing and new customers.
  • Helps customers with all their enquiries;
  • Clarifies platforms’ Terms and Conditions when it is needed.
  • Logs tasks in accordance with company guidelines.
  • Explains how to use platform games and services
  • Assists customers with on-going marketing campaigns
  • Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudalent activities
  • Escalates and follows up customer cases when needed.
  • Identifies and reports improvement areas according to company procedures.
  • Works closely with other departments to handle customer queries.
  • Helping customers that their first deposits were rejected, to repeat the process and complete the first deposit.
  • Calling daily new registered customers to welcome them to the brand.
  • Customer satisfaction calls to make sure that the customers remain engaged with out platform.

Person Specification

  • Turkish speaker (verbal and written).
  • Excellent communication skills.
  • Customer oriented.
  • Basic skills in Microsoft Tools.
  • Self-Motivated.
  • Team player.

What you will receive

  • Competitive salary package + Bonus.
  • Fully paid training.
  • Work from home.

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