Call Center Agent
Summary of Responsibilities
- Builds and maintains relationships with existing and new customers.
- Helps customers with all their enquiries;
- Clarifies platforms’ Terms and Conditions when it is needed.
- Logs tasks in accordance with company guidelines.
- Explains how to use platform games and services
- Assists customers with on-going marketing campaigns
- Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudalent activities
- Escalates and follows up customer cases when needed.
- Identifies and reports improvement areas according to company procedures.
- Works closely with other departments to handle customer queries.
- Helping customers that their first deposits were rejected, to repeat the process and complete the first deposit.
- Calling daily new registered customers to welcome them to the brand.
- Customer satisfaction calls to make sure that the customers remain engaged with out platform.
Person Specification
- Turkish speaker (verbal and written).
- Excellent communication skills.
- Customer oriented.
- Basic skills in Microsoft Tools.
- Self-Motivated.
- Team player.
What you will receive
- Competitive salary package + Bonus.
- Fully paid training.
- Work from home.