Customer Support Representative with English

If you want to become part of our great team of technical and customer support representatives at Mercatus, send us your application for Customer Support Representative. We provide ITO & BPO service and solutions and specialise in IT Staffing & Relocation, Software Outsourcing Services, Sales Growth & Customer Support Services.

The Role in a Nutshell:

As a Customer Support Representative you will be required to respond by email, chat and tickets to customer requests. Being a First English Speaking Support you will be a part of the team serving a client in the Financial field. The work environment is fast-paced, challenging, and fun. You will be working in the customer support environment in the innovative Financial services arena. So, if you are excellent in written and verbal English, and you are people-friendly, like communication, and have great technical knowledge of email and related technologies, apply now.

Main Tasks of the Role:

Respond to email tickets, and live chats to assist customers with a broad range of services
Escalate issues to senior technical staff and respond to the customer when escalation resolutions are available.
Track incidents on help desk ticketing system
Where time is available, perform other various assigned tasks, such as document creation, staff and customer training, process improvement etc.

Skills and Qualifications:

1+ years experience in a business to business support role.
Proven technical knowledge of email and email related technologies.
Strong written and verbal communication skills
Friendly and approachable disposition.

Other skills:

Ability to communicate in a friendly and confident manner
Solution oriented
Strong understanding and ability of prioritising task & service request
Ability to interact and consult with others in particular for de-escalation management
Team player
Proactive working behavior

What we Offer:

Remote work / home office availability
Stable job and career development opportunities
Attractive salary
Full paid training on the job
Special discounts and offers (e.g. Food vouchers, Multisport cards, etc.)
Additional health insurance
Support and learning
Employee referral bonuses & Recognition programs

If it sounds like the perfect job for you, apply now!

Customer Support Representative with English

Junior

Sofia, Bulgaria

On Spot, Remote

Appy Now

Ready to Join The Team?
Send Us your CV:

Why Work At Mercatus

A pipeline of skilled talent and satisfying career opportunities

Joining our company, you will have the luxury of not only being a part of an amazing team of professionals but also to start building your future and career.

Operating in BPO and ITO areas is giving us the advantage to upgrade our skills, knowledge, and goals on a daily basis. We also try to keep our team’s motivation on a high level by adding additional and useful social benefits, giving them the flexibility and creativity to increase their potential and also to develop in the area they want to proving them plenty of internal and external training.

Our vision is to be the world’s leading ITO & BPO, providing our clients and our client's customers with the best experiences and services. We drive to strengthen the IT communities on a global level. We want to be more than an IT outsourced partner; we want to be a pipeline of skilled talent and satisfying career opportunities.

We are putting not employees on first place as our customers, as we believe that only satisfied employees can provide first-class services compared to our customers’ needs.

Meet Our Team

excellence

surpassing some standards of expectation. We believe that we are the best place for our employees to achieve excellence in the workplace and develop not only as a team but also as individuals.

innovation

we are giving the space to our employees and encourage them to be innovative at work and to contribute ideas and solutions to workplace challenges or issues.

creativity

we believe that creative people are emotionally invested in their work so we are trying to giving them enough opportunity to implement their ideas to their daily job.

teamwork

we truly believe that our success is a product of our together work, so as a company we are supporting each other and we are trying to create friendly and pleasant working environment.

Social Benefits

Competitive Salary
Performance bonuses
Food Vouchers
Additional Health insurance
Various of discounts

Personal Benefits

Work-life balance
Hybrid model of work
Sport Card
Internal and External trainings
Opportunity for personal and career development
Birthday Gift
Referral Bonus

Additional Benefits

Joining amazing team of professionals
Modern and cozy office in the center
Team Buildings and parties
Fruit / Pizza day in the office
Contribute to new ideas for benefits ☺

With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.