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Customer Support Specialist with French

21 / 29

31

Hybrid / Remote

15/07/2026

Company Description

Mercatus Outsourcing is an international BPO & ITO service and solution provider based in Sofia. We specialize in providing multilingual customer and technical support, data entry, IT support, B2B lead generation, revenue growth, IT staffing, and software outsourcing services. As an end-to-end B2B sales & marketing agency, our aim is to connect leading brands with their potential customers worldwide.

Mercatus Outsourcing is looking for a customer-oriented Customer Support Specialist with fluency in French and English to join one of our international client projects.

You will support customers across live chat, email, and phone, helping them with product-related questions, technical issues, product setup, warranty requests, returns, and other after-sales inquiries. This role is ideal for someone who enjoys solving problems, communicating with customers, and working with technology.

What you will do

  • Respond to customer inquiries professionally through live chat, email, and phone.
  • Provide information about products and help customers identify the most suitable options for their needs.
  • Guide users through product installation, setup, configuration, and everyday use.
  • Investigate technical issues and provide clear, practical solutions.
  • Handle warranty cases, returns, exchanges, and RMA requests according to established procedures.
  • Record customer interactions and case details accurately in the support platform.
  • Escalate more complex technical cases to the relevant internal teams.
  • Manage multiple inquiries while meeting agreed response times and service standards.
  • Create a positive customer experience through patient, empathetic, and solution-focused communication.
  • Maintain strong product knowledge through ongoing training and certification.

What we are looking for

  • Fluency in French at C1/C2 level.
  • English proficiency at B2 level or higher.
  • Strong written and verbal communication skills in both languages.
  • A customer-first attitude and the ability to approach problems analytically.
  • Confidence in explaining technical information in a clear and accessible way.
  • Good organisational skills and the ability to prioritise several cases at once.
  • Familiarity with Microsoft Office and customer support or CRM platforms such as Zendesk.
  • Previous experience in customer service, technical support, or another customer-facing position is preferred.
  • Experience with warranty claims, returns, after-sales service, or RMA procedures would be an advantage.
  • An interest in consumer electronics, computer hardware, storage devices, or related technology would be beneficial.

 

What we offer

  • Attractive remuneration package.
  • Hybrid working opportunities.
  • Food vouchers.
  • Multisport card.
  • Health insurance.
  • Continuous training and opportunities for professional development.
  • Experience working with international clients and projects.
  • The opportunity to grow within a dynamic and expanding industry.

Apply for the position

If this opportunity matches your experience and interests, send us your CV. We will contact shortlisted applicants to arrange an interview.

Apply for this position