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Customer Support Specialist with Spanish

21 / 29

31

Hybrid / Remote

15/07/2026

Company Description

Mercatus Outsourcing is an international BPO & ITO service and solution provider based in Sofia. We specialize in providing multilingual customer and technical support, data entry, IT support, B2B lead generation, revenue growth, IT staffing, and software outsourcing services. As an end-to-end B2B sales & marketing agency, our aim is to connect leading brands with their potential customers worldwide.

Mercatus Outsourcing is looking for a customer-oriented Customer Support Specialist with fluency in Spanish and English to join one of our international client projects.

You will assist customers through live chat, email, and phone, helping them with product selection, setup, technical questions, warranty requests, returns, and other after-sales cases. Your focus will be on resolving inquiries efficiently while providing a helpful and professional customer experience. Build positive customer relationships through patient and empathetic communication. Develop your product knowledge through ongoing training and certification programs.

What you will do

  • Respond to customer inquiries through live chat, email, and phone.
  • Provide clear product information and recommend suitable options based on customer needs.
  • Guide customers through installation, setup, configuration, and product features.
  • Investigate technical problems and offer practical, easy-to-follow solutions.
  • Handle warranty requests, returns, exchanges, and RMA cases in line with company procedures.
  • Document customer conversations and case updates accurately in the support platform.
  • Escalate more complex technical matters to the appropriate internal teams.
  • Manage multiple customer cases while meeting established response times and service standards.
  • Build positive customer relationships through patient and empathetic communication.
  • Develop your product knowledge through ongoing training and certification programs.

What we are looking for

  • Spanish proficiency at C1/C2 level, both written and spoken.
  • English proficiency at B2 level or higher.
  • Strong written and verbal communication skills.
  • A customer-first attitude combined with effective problem-solving abilities.
  • The ability to explain technical information clearly and simply.
  • Confidence in communicating with customers across chat, email, and phone.
  • Good time-management skills and the ability to priorities several cases.
  • Familiarity with Microsoft Office and CRM or customer support platforms such as Zendesk.
  • Previous experience in customer service, technical support, or a similar role is preferred.
  • Experience with warranty claims, product returns, after-sales support, or RMA procedures would be beneficial.
  • An interest in consumer electronics, storage devices, computer hardware, or related technology would be an advantage.

What we offer

  • Attractive remuneration package.
  • Hybrid working opportunities.
  • Food vouchers.
  • Multisport card.
  • Health insurance.
  • Continuous training and professional development opportunities.
  • Experience working with international clients and projects.
  • Opportunities to develop your career within a growing industry.

Apply for the position

If you see yourself in this role, send us your CV. We will contact shortlisted applicants to discuss the next steps in the recruitment process.

Apply for this position