Mercatus is a fast-growing international company providing outsourcing services. More specifically, we specialize in the BPO & ITO sectors. Some of our clients include international cybersecurity leaders, leading national banks and many SMEs from the IT, Financial, Marketing and Sales areas. We have offices and representatives all over Europe – Romania, the United Kingdom, France, Greece and expanding.
The Role in a Nutshell:
As a Technical Support Engineer you will be act as the first line of support for our customers worldwide. Understand questions and inputs form highly technical users (DevOps, SRE, Engineers), to supply instructions and answers. If you enjoying technical support, team work and communication you will be amazing fit for our fast growing team .
Skills and Qualifications:
- Remote work / home office availability
- Attractive salary
- Full paid training on the job
- Special discounts and offers
- Food Vouchers
- Multisport Card
- Additional health insurance
- Stable job and career development opportunities
- Employee referral bonuses & Recognition programs
What we Offer:
- Tier 1-2 experience (tier 2 is required for the other technical work with the engineering team)
- Passion for technical environments and willingness to work with engineering teams
- Experience working with DevOps / SRE teams - a big advantage
- Understanding of cloud environments
- Experience in Quality Assurance - an advantage
- Availability for a full time position (with some flexibility)