SWEDISH & ENGLISH Customer Support Representative

Mercatus is a Boutique ITO & BPO service and solution provider which specializes in IT Staffing & Relocation, Software Outsourcing Services, Sales Growth & Customer Support Services.

The Role in a Nutshell:

Our Technical Support Representatives are required to respond by email and phone to customer requests. A good candidate for this position will have excellent written and verbal skills, be people-friendly and have great technical knowledge of email and related technologies.

The work environment is fast-paced, challenging, and fun. You will be working in the technical support environment in the innovative cloud services arena focusing on our Email Security products, Spam Filtering, Email Archiving, Email Encryption, Web Security and Endpoint etc.


Main Tasks of the Role:

As a First level SWEDISH & ENGLISH Speaking Support you will be a part of a great team for a amazing client in the cyber security field and all together will:

  • Respond to email tickets, phone calls and live chats to assist customers with a broad range of services
  • Escalate issues to senior technical staff and respond to the customer when escalation resolutions are available.
  • Track incidents on help desk ticketing system
  • Where time is available, perform other various assigned tasks, such as document creation, staff and customer training, process improvement etc.
Skills and Qualifications:
  • 2+ years experience in a business to business support role.
  • Proven technical knowledge of email and email related technologies.
  • Strong written and verbal communication skills
  • Friendly and approachable disposition.
  • Basic IT knowledge (DNS, SMTP, Office Suite, Exchange 2013+.)
  • Well-structured way of working and troubleshooting/problem solving ability
  • Strong understanding and ability of Prioritizing task & service request
  • Working experience in technical support
  • Ability to interact and consult with others in particular for de-escalation management
  • Strong team player
  • Strong motivation and willingness to learn and perform
  • Autonomous & proactive working behavior
  • Friendly and confident manner
  • Good Level English Required
What we Offer:
  • Remote work / home office availability
  • Stable job and career development opportunities
  • Attractive salary
  • Full paid training
  • Special Discounts and Offers (e.g. Food vouchers, Multisport cards, etc.)
  • Additional health insurance
  • Support and learning
  • Employee referral bonuses & Recognition programs
If sounds like the perfect job for you, apply now!

Ready to Join The Team?
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Why Work At Mercatus

A pipeline of skilled talent and satisfying career opportunities

Joining our company, you will have the luxury of not only being a part of an amazing team of professionals but also to start building your future and career.

Operating in BPO and ITO areas is giving us the advantage to upgrade our skills, knowledge, and goals on a daily basis. We also try to keep our team’s motivation on a high level by adding additional and useful social benefits, giving them the flexibility and creativity to increase their potential and also to develop in the area they want to proving them plenty of internal and external training.

Our vision is to be the world’s leading ITO & BPO, providing our clients and our client's customers with the best experiences and services. We drive to strengthen the IT communities on a global level. We want to be more than an IT outsourced partner; we want to be a pipeline of skilled talent and satisfying career opportunities.

We are putting not employees on first place as our customers, as we believe that only satisfied employees can provide first-class services compared to our customers’ needs.

Meet Our Team
surpassing some standards of expectation. We believe that we are the best place for our employees to achieve excellence in the workplace and develop not only as a team but also as individuals.
we are giving the space to our employees and encourage them to be innovative at work and to contribute ideas and solutions to workplace challenges or issues.
we believe that creative people are emotionally invested in their work so we are trying to giving them enough opportunity to implement their ideas to their daily job.
we truly believe that our success is a product of our together work, so as a company we are supporting each other and we are trying to create friendly and pleasant working environment.
Social Benefits
  • Competitive Salary
  • Performance bonuses
  • Food Vouchers
  • Additional Health insurance
  • Various of discounts
Personal Benefits
  • Work-life balance
  • Hybrid model of work
  • Sport Card
  • Internal and External trainings
  • Opportunity for personal and career development
  • Birthday Gift
  • Referral Bonus
Additional Benefits
  • Joining amazing team of professionals
  • Modern and cozy office in the center
  • Team Buildings and parties
  • Fruit / Pizza day in the office
  • Contribute to new ideas for benefits ☺