Technical Support Engineer / DevOps

Mercatus is a fast-growing international company providing outsourcing services. More specifically, we specialize in the BPO & ITO sectors. Some of our clients include international cybersecurity leaders, leading national banks and many SMEs from the IT, Financial, Marketing and Sales areas. We have offices and representatives all over Europe – Romania, the United Kingdom, France, Greece and expanding.

The Role in a Nutshell:

As a Technical Support Engineer you will be act as the first line of support for our customers worldwide. Understand questions and inputs form highly technical users (DevOps, SRE, Engineers), to supply instructions and answers. If you enjoying technical support, team work and communication you will be amazing fit for our fast growing team .

Main Tasks of the Role:

Your day to day activities will be including :

Act as the first line of support for our customers worldwide. Understand questions and inputs form highly technical users (DevOps, SRE, Engineers), to supply instructions and answers
Contact R&D teams to report issues and bugs. Act as a mediator between the R&D teams and the customers
Providing Tier 1 support to our customers, including those in the POC stage
Detect issues' root-cause
Directing the customer to the right documentation
Availability and willingness to perform other technical tasks such as Quality Assurance

Skills and Qualifications:

Remote work / home office availability
Attractive salary
Full paid training on the job
Special discounts and offers
Food Vouchers
Multisport Card
Additional health insurance
Stable job and career development opportunities
Employee referral bonuses & Recognition programs

What we Offer:

Tier 1-2 experience (tier 2 is required for the other technical work with the engineering team)
Passion for technical environments and willingness to work with engineering teams
Experience working with DevOps / SRE teams - a big advantage
Understanding of cloud environments
Experience in Quality Assurance - an advantage
Availability for a full time position (with some flexibility)

If sounds like the perfect job for you, apply now!

Technical Support Engineer / DevOps

Experienced

Sofia, Bulgaria

On Spot, Remote

Appy Now

Ready to Join The Team?
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Why Work At Mercatus

A pipeline of skilled talent and satisfying career opportunities

Joining our company, you will have the luxury of not only being a part of an amazing team of professionals but also to start building your future and career.

Operating in BPO and ITO areas is giving us the advantage to upgrade our skills, knowledge, and goals on a daily basis. We also try to keep our team’s motivation on a high level by adding additional and useful social benefits, giving them the flexibility and creativity to increase their potential and also to develop in the area they want to proving them plenty of internal and external training.

Our vision is to be the world’s leading ITO & BPO, providing our clients and our client's customers with the best experiences and services. We drive to strengthen the IT communities on a global level. We want to be more than an IT outsourced partner; we want to be a pipeline of skilled talent and satisfying career opportunities.

We are putting not employees on first place as our customers, as we believe that only satisfied employees can provide first-class services compared to our customers’ needs.

Meet Our Team

excellence

surpassing some standards of expectation. We believe that we are the best place for our employees to achieve excellence in the workplace and develop not only as a team but also as individuals.

innovation

we are giving the space to our employees and encourage them to be innovative at work and to contribute ideas and solutions to workplace challenges or issues.

creativity

we believe that creative people are emotionally invested in their work so we are trying to giving them enough opportunity to implement their ideas to their daily job.

teamwork

we truly believe that our success is a product of our together work, so as a company we are supporting each other and we are trying to create friendly and pleasant working environment.

Social Benefits

Competitive Salary
Performance bonuses
Food Vouchers
Additional Health insurance
Various of discounts

Personal Benefits

Work-life balance
Hybrid model of work
Sport Card
Internal and External trainings
Opportunity for personal and career development
Birthday Gift
Referral Bonus

Additional Benefits

Joining amazing team of professionals
Modern and cozy office in the center
Team Buildings and parties
Fruit / Pizza day in the office
Contribute to new ideas for benefits ☺

With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.