E-commerce customer services


E-commercecustomer services

As eCommerce grows at a very fast speed, Mercatus is committed to helping clients all over the world start, maintain and grow successful online shopping experiences.

Mercatus will help you establish an eCommerce platform or help you outsource eCommerce customer service.

In order to assist retailers, we provide cost-effective customer support that seamlessly and effectively integrates with your online store.

E-commerce Customer Services
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Call Center
In order to assist retailers, we provide cost-effective customer support that seamlessly and effectively integrates with your online store.

Live Chat
Thanks to a dedicated team of both on-site and remote agents, IdeasUnlimited can provide responsive and friendly live-chat support for your website.

Virtual Support
For retailers looking for customer service that adopts their brand and voice, we provide a virtual support staff both at our call center as well as remotely.

Order Processing & Tracking

Order Processing
Ensure customer orders are prepared, assigned, and delivered quickly. Our support staff is capable of working in sync with any distribution center.

IdeasUnlimited eCommerce support is capable of setting up and maintaining dropshipping services through all major eCommerce platforms.

Order Tracking
Our agents help you follow and monitor all delivery operations to minimize errors while also helping you make timely deliveries for customers.

for who

Whois the service for

We help you expand your business and remain competitive with local players.

Mercatus is home to a great number of success stories where small businesses turn to global enterprises. We take pride in not just promising, but delivering results that matter. We are proud to have been chosen by over 500 clients as their primary support services provider.

Your success is our goal!

What You Get

By choosing usyou can get

Keeping track of your product stock

Studying your products and offers

Researching the market for you to stay trendy

Providing your customers with timely replies

Conducting customer satisfaction surveys

Tracking first contact resolution rate and first reply time

How it Works

Whywork with us

  1. Kickoff Meeting and identify clients demands & needs
  2. In 24 hours we will contact you and present personalize plan for development.
  3. In 1 week sign up for our service and confirm all the details.
  4. In 15 days meet candidates and final selection.
  5. In 20 days integration: training FAQ, template development, system integration, etc.
  6. In 1 month LAUNCH: 1st month prepayment and we go LIVE.

Ultimate Security Guarantee

We value yoursecurity

PCI DSS level 1 certification

PCI DSS level 1 certification

The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

Digital millennium copyright act

Digital millennium copyright act

A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.



Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.


ISO 27001:2013 Certified

Process certification that ensures clients’ data protection and management in accordance with global standards.


E-commerce customer serviceshelps the successof

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With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.

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