E-commerce customer services

MERCATUS

E-commercecustomer services

As eCommerce grows at a very fast speed, Mercatus is committed to helping clients all over the world start, maintain and grow successful online shopping experiences.

Mercatus will help you establish an eCommerce platform or help you outsource eCommerce customer service.

In order to assist retailers, we provide cost-effective customer support that seamlessly and effectively integrates with your online store.

Order Processing & Tracking

Order Processing
Ensure customer orders are prepared, assigned, and delivered quickly. Our support staff is capable of working in sync with any distribution center.

Dropshipping
IdeasUnlimited eCommerce support is capable of setting up and maintaining dropshipping services through all major eCommerce platforms.

Order Tracking
Our agents help you follow and monitor all delivery operations to minimize errors while also helping you make timely deliveries for customers.

for who

Whois the service for

We help you expand your business and remain competitive with local players.

Mercatus is home to a great number of success stories where small businesses turn to global enterprises. We take pride in not just promising, but delivering results that matter. We are proud to have been chosen by over 500 clients as their primary support services provider.

Your success is our goal!

What You Get

By choosing usyou can get

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Keeping track of your product stock

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Studying your products and offers

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Researching the market for you to stay trendy

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Providing your customers with timely replies

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Conducting customer satisfaction surveys

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Tracking first contact resolution rate and first reply time

Get started

How it Works

Whywork with us

Kickoff Meeting and identify clients demands & needs
In 24 hours we will contact you and present personalize plan for development.
In 1 week sign up for our service and confirm all the details.
In 15 days meet candidates and final selection.
In 20 days integration: training FAQ, template development, system integration, etc.
In 1 month LAUNCH: 1st month prepayment and we go LIVE.

Contact us now

Ultimate Security Guarantee

We value yoursecurity

PCI DSS level 1 certification

The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

Digital millennium copyright act

A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

GDPR

Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

ISO 27001:2013 Certified

Process certification that ensures clients’ data protection and management in accordance with global standards.

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