Healthcare Outsourcing Services Built on Trust and
We deliver multilingual teams, structured workflows, and secure operations that protect patient data and improve service efficiency.
Why Us
Why Healthcare Organizations choose
Compliance-First Operations
Healthcare communication involves handling sensitive personal data. Our workflows are aligned with GDPR and ISO security practices to ensure confidentiality.
Multilingual Support
We deliver support in 25+ languages across EMEA, ensuring clear communication for patients, members, and healthcare partners in diverse markets.
Empathy-Driven Service Experience
Our teams are trained to handle sensitive inquiries professionally, reinforcing trust and care standards.
MERCATUS
Our Healthcare Support
Get Your
Results
20–35%
Reduction in Administrative Backlog
25+
Languages Supported
Ultimate Security Guarantee
We value your
Digital millennium copyright act
A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR
Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO/IEC 27001:2022 Certified
Process certification that ensures clients’ data protection and management in accordance with global standards.
Why Choose
Why Healthcare Providers
Improved Operational Efficiency
We ensure faster handling of routine inquiries, reduced internal backlogs, consistent multi-channel service standards through providing dedicated support teams, defined SLAs and structured workflows. Mercatus handles the administrative communication, helping healthcare organizations in improving efficiency while maintaining high service quality.
Data Protection & Regulatory Compliance
We embed compliance into daily operations through role-based access controls, secure documentation processes, auditable workflows, and structured escalation protocols. Sensitive patient information remains controlled, secured, and managed in full regulatory alignment.
Enhanced Customer Experience
Our multilingual support teams provide timely, clear and empathetic support through offering guidance in the preferred language of the patients. Which builds long-term trust and loyalty in patients and the perceived reliability of care providers.
Focus Internal Teams on Core Care Delivery
Mercatus provides healthcare providers with fully operational support teams with defined KPIs, transparent reporting, and continuous optimization, allowing internal teams to concentrate on advancing patient care.
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With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.