Support Services for Media Monitoring Companies

We support media monitoring companies with multilingual customer service and media analysis teams to manage subscriber growth, content launches, and high audience engagement.

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Why Us

Why Media Companies Choose Mercatus

Media Intelligence at Scale

We combine structured customer support with dedicated media analysts who monitor, classify, and analyze large volumes of media data, ensuring accuracy, relevance, and timely delivery of insights.

Platform & Data Support Expertise

Our teams support platform users with onboarding, dashboard navigation, reporting queries, and data interpretation, ensuring clients can fully utilize media intelligence tools.

Multilingual Media Analysis & Support

With support in 25+ languages, we help platforms monitor global media sources while providing localized customer support for international clients.

MERCATUS

Our Media Monitoring & Response System

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Media Monitoring & Analysis

Media Monitoring & Data Classification – Continuous monitoring of news, online sources, and social media, including tagging, categorization, and relevance filtering.

Sentiment Analysis & Trend Detection – Identifying sentiment patterns, brand mentions, emerging topics, and potential reputational risks.

Content Validation & Quality Control – Ensuring accuracy and consistency in collected data and reports delivered to clients.

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Technical & Platform Support

L1/L2 Streaming & Platform Troubleshooting – Structured troubleshooting for buffering issues, playback errors, device compatibility, app functionality, and login authentication, with escalation workflows for advanced technical cases.

Live Event & Launch Support – Dedicated monitoring and escalation during live broadcasts, premieres, and high-traffic events.

Back-Office Support – Managing refunds, subscription adjustments, account updates, dispute handling, and internal ticket lifecycle management.

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Insight & Intelligence Layer

Sentiment Analysis & Trend Detection – AI-driven identification of audience sentiment shifts, churn signals, and emerging complaints.

Alerting & Escalation Systems – Real-time alerts for service disruptions, viral complaints, or reputational risks.

Performance & Insight Reporting – Dashboards tracking audience sentiment, issue trends, and engagement quality alongside traditional KPIs.

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Results

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28%

Reduction in Data Processing Time

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32%

Improvement in First-Contact Resolution

Ultimate Security Guarantee

We value yoursecurity

Digital millennium copyright act

A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

GDPR

Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

ISO/IEC 27001:2022 Certified

Process certification that ensures clients’ data protection and management in accordance with global standards.

Why Choose

Why Media Companies Outsource Customer Support

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Handle High Volumes of Media Data Efficiently

We provide scalable teams that process, analyze, and validate large volumes of media content without compromising quality.

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Ensure Data Accuracy & Insight Quality

Structured workflows and QA processes ensure consistent, reliable media intelligence output.

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Improve Client Experience & Retention

Dedicated support teams help clients maximize platform value, improving satisfaction and long-term retention.

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Enable Internal Teams to Focus on Core Product & Innovation

We manage operational workflows, allowing internal teams to focus on platform development, analytics, and growth.

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With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.