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Back Office Support & Service

Most businesses have no time or resources to hire back-office specialists. Delegating away the work to Mercatus which is critical to your business can give you more flexibility to meet your business goals.

If you need skilled professionals with domain expertise and operational excellence to get tasks done quickly and correctly, the Mercatus team can handle all that.

Mercatus agents speak more than 25 languages and interact with your customers or accountants around the globe in different time zones, so your business is covered 24/7.

Mercatus is focused on each detail and aims to provide the best quality. We also invest in best-in-class contact center facilities, training, and recruiting methods to find and retain the best possible talent.

BACK-OFFICE OUTSOURCING EXPERTISE

Mercatus offers secure facilities which are ISO 9001:2015 compliant. We provide customized back-office services for a variety of functions, including

  • Verifying driver and rider details
  • Data entry
  • Legal review
  • Fraud detection and prevention
  • Order fulfillment
  • Claims and refund processing
  • Translation services
  • Maintenance repair and operations (MRO)
  • Account management services

Whatever your back-office needs are, Mercatus trusted specialists will have the expertise, experience and deep knowledge of your industry to integrate these services seamlessly into your organization.

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What You Get

Outsource your back office support services to the most experienced vendor.

Unique - tailor made Approach

We find an approach to every client’s need and demands . We offer the full range of customer communication and deliver the right service for every project.

Expert Team & Expertise

Our teams have expertise in delivering superb services and are ready to help your customers with any issue.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Customer centric

Your customer is our focus. The satisfaction check is standard in every project

25 Languages

We speak all major languages across EMEA region

24/7 Customer Support

We operate 24/7/365, including holidays.

Quickly & Efficient

You sign the order and within a few weeks we will start your project together.Overhead is written in lower case with us. We have structures that lead directly to the desired results.

Result-oriented

We offer the full range of customer communication and deliver the right service for every project.
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How it Works

Mercatus Contact Center Solutions Tailored to Your Needs

Contact Us Now

1

in 24 hours We will contact you and help you personalize your ideal plan

2

in 1 week Sign up for our service and confirm all the details

3

in 10 days Integration: FAQ, template development, system integration, etc.

4

in 1 month LAUNCH: 1st month prepayment and we go LIVE

5

after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

Why Mercatus

Together we grow.
Together we change everything.
Start your digital revolution.

Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.

We, at Mercatus, are a team of experienced professionals with 15+ years of know-how in the Outsourcing industry and we pride ourselves on being customer-centric, transparent & flexible in order to support our clients and deliver scalable & affordable services.

Mercatus Outsourcing is a third-party customer & technical solution provider for Ziff David, Acronis, Biologiworks, and more than 50 other companies. Our amazing teams vary from Multilingual Customer support, and B2B Lead Generation to Data Analytics and IT development based on PHP, Scala, Java, and more.

We are very happy to be part of their journey and their success. For more information please contact us at info@mercatus.bg

We value your trust and the protection of your personal and company information as our highest priority.

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4
+
countries
24/7/365
multi-lingual service desks & support teams
30
+
languages

Ultimate Security Guarantee

We value your security.

We value your trust and the protection of your personal and company information as our highest priority.

PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

Digital Millennium Copyright Act — a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

ISO — process certification that ensures clients’ data protection and management in accordance with global standards.

Back Office Support & Service Helps The Success Of:

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E-commerce Customer Services

As eCommerce grows at a very fast speed, Mercatus is committed to helping clients all over the world start, maintain and grow successful online shopping experiences.

Mercatus will help you establish an eCommerce platform or help you outsource eCommerce customer service.

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Multichannel Customer Solutions

Considering the fast industry digitalization, the need for companies to build meaningful connections with their customers is much greater. Having engaged and paying customers is crucial for all businesses regardless of the industry.

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Technical Support

Mercatus' role is to help you develop the right customer & technical support strategy and then to implement it successfully. Finding the right talent to develop and support your products and services together with tracking regular KPI & SLA statistics is one of the keys to successfully supporting your customers.

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Dedicated Development Teams

Quickly scale your delivery team and strengthen your digital capabilities.

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With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.

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