E-commerce Customer Services

As eCommerce grows at a very fast speed, Mercatus is committed to helping clients all over the world start, maintain and grow successful online shopping experiences.

Mercatus will help you establish an eCommerce platform or help you outsource eCommerce customer service.

Call Center
In order to assist retailers, we provide cost-effective customer support that seamlessly and effectively integrates with your online store.

Live Chat
Thanks to a dedicated team of both on-site and remote agents, IdeasUnlimited can provide responsive and friendly live-chat support for your website.

Virtual Support
For retailers looking for customer service that adopts their brand and voice, we provide a virtual support staff both at our call center as well as remotely.

Order Processing & Tracking

Order Processing
Ensure customer orders are prepared, assigned, and delivered quickly. Our support staff is capable of working in sync with any distribution center.

Dropshipping
IdeasUnlimited eCommerce support is capable of setting up and maintaining dropshipping services through all major eCommerce platforms.

Order Tracking
Our agents help you follow and monitor all delivery operations to minimize errors while also helping you make timely deliveries for customers.

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Who is the Service For

We help you expand your business and remain competitive with local players

Mercatus is home to a great number of success stories where small businesses turn to global enterprises. We take pride in not just promising, but delivering results that matter. We are proud to have been chosen by over 500 clients as their primary support services provider.

Your success is our goal!

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What You Get

Integrated into your online store, we provide you with everything you need.

Keeping track of your product stock

Studying your products and offers

Researching the market for you to stay trendy

Providing your customers with timely replies

Tracking first contact resolution rate and first reply time

Conducting customer satisfaction surveys

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How it Works

Customer service is the backbone of your ecommerce business

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1

Kickoff Meeting and identify clients demands & needs

2

in 24 hours We will contact you and present personalize plan for development

3

in 1 week Sign up for our service and confirm all the details

4

in 15 days Meet Candidates and final selection

5

in 20 days Integration: Training FAQ, template development, system integration, etc.

6

in 1 month LAUNCH: 1st month prepayment and we go LIVE

Why Mercatus

Together we grow.
Together we change everything.
Start your digital revolution.

Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.

We, at Mercatus, are a team of experienced professionals with 15+ years of know-how in the Outsourcing industry and we pride ourselves on being customer-centric, transparent & flexible in order to support our clients and deliver scalable & affordable services.

Mercatus Outsourcing is a third-party customer & technical solution provider for Ziff David, Acronis, Biologiworks, and more than 50 other companies. Our amazing teams vary from Multilingual Customer support, and B2B Lead Generation to Data Analytics and IT development based on PHP, Scala, Java, and more.

We are very happy to be part of their journey and their success. For more information please contact us at info@mercatus.bg

We value your trust and the protection of your personal and company information as our highest priority.

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4
+
countries
24/7/365
multi-lingual service desks & support teams
30
+
languages

Ultimate Security Guarantee

We value your security.

We value your trust and the protection of your personal and company information as our highest priority.

PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

Digital Millennium Copyright Act — a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

ISO — process certification that ensures clients’ data protection and management in accordance with global standards.

E-commerce Customer Services Helps The Success Of:

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Contact us and start growing today:

Back Office Support & Service

Most businesses have no time or resources to hire back-office specialists. Delegating away the work to Mercatus which is critical to your business can give you more flexibility to meet your business goals.

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Multichannel Customer Solutions

Considering the fast industry digitalization, the need for companies to build meaningful connections with their customers is much greater. Having engaged and paying customers is crucial for all businesses regardless of the industry.

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Technical Support

Mercatus' role is to help you develop the right customer & technical support strategy and then to implement it successfully. Finding the right talent to develop and support your products and services together with tracking regular KPI & SLA statistics is one of the keys to successfully supporting your customers.

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IT Staffing via Build Operate Transfer model (BOT)

Our Build-Operate-Transfer model helps our partners & clients build, optimize and run a fully operative software development center without having to invest a lot of resources in launching a project, recruiting a team, hiring office and managers or setting up a new entity overseas.

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With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.

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