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Technical Support

Mercatus' role is to help you develop the right customer & technical support strategy and then to implement it successfully. Finding the right talent to develop and support your products and services together with tracking regular KPI & SLA statistics is one of the keys to successfully supporting your customers.

Mercatus' role is to help you develop the right customer & technical support strategy and then implement it successfully. Finding the right talent to develop and support your products and services together with tracking regular KPI & SLA statistics is one of the keys to successfully supporting your customers.

We have a proven track record in delivering IT & Technical support and development services 24/7 in more than 25 languages. We know that nowadays competitive advantage can be gained if you only pay 100% of your attention to developing your product and always stay in the loop for competitive technologies. Outsourcing your Technical support will free up time for you to focus on your long-term goals and strategic development, to embrace what you do best, while we make sure your teams are up to date with the latest operational best practices and processes.

Our wide pool of tech talent is focused on high-quality customer experience, backed up by exceptional technical knowledge and up-to-date hardware and software. Our customer service experts couple amazing customer experience with robust know-how across a vast array of systems, tools, platforms, and devices. Some of those services include:

  • 1st, 2nd and 3Level Multilingual Technical Support
  • QA, Front and backend multilingual testing
  • Troubleshooting
  • CRM support
  • Troubleshooting complex issues
  • Product or platform support
  • And many more
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Who is the Service For

Mercatus expertise transforms services into successful partnerships

Thus we offer our clients unique and tailored “End-to-end” solutions and establish an open and trustworthy relationship with them. We aim to achieve synergy between Mercatus’s values and culture and our partners

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companies worldwide have already chosen Mercatus
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End to End solutions delivered globally
E-commerce
Retail
Consumer goods
Fashion
Service Providers
Gaming
Cyber Security
Telco & Utilities
Fintex
Healtcare
What You Get

By choosing us you can get:

Unique - tailor made Approach

We find an approach to every client’s need and demands . We offer the full range of customer communication and deliver the right service for every project.

Expert Team & Expertise

Our teams have expertise in delivering superb services and are ready to help your customers with any issue.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Customer centric

Your customer is our focus. The satisfaction check is standard in every project

25 Languages

We speak all major languages across EMEA region

24/7 Customer Support

We operate 24/7/365, including holidays.

Quickly & Efficient

You sign the order and within a few weeks we will start your project together.Overhead is written in lower case with us. We have structures that lead directly to the desired results.

Result-oriented

We offer the full range of customer communication and deliver the right service for every project.
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How it Works

Supporting your customers effectively begins with finding the right people!

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1

Kickoff Meeting and identify clients demands & needs

2

In 24 hours We will contact you and present personalize plan for development

3

In 1 week Sign up for our service and confirm all the details

4

In 15 Days Meet Candidates and final selection

5

In 20 days Integration: Training FAQ, template development, system integration, etc.

6

In 1 month LAUNCH: 1st month prepayment and we go LIVE

Why Mercatus

Together we grow.
Together we change everything.
Start your digital revolution.

Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.

We, at Mercatus, are a team of experienced professionals with 15+ years of know-how in the Outsourcing industry and we pride ourselves on being customer-centric, transparent & flexible in order to support our clients and deliver scalable & affordable services.

Mercatus Outsourcing is a third-party customer & technical solution provider for Ziff David, Acronis, Biologiworks, and more than 50 other companies. Our amazing teams vary from Multilingual Customer support, and B2B Lead Generation to Data Analytics and IT development based on PHP, Scala, Java, and more.

We are very happy to be part of their journey and their success. For more information please contact us at info@mercatus.bg

We value your trust and the protection of your personal and company information as our highest priority.

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4
+
countries
24/7/365
multi-lingual service desks & support teams
30
+
languages

Ultimate Security Guarantee

We value your security.

We value your trust and the protection of your personal and company information as our highest priority.

PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

Digital Millennium Copyright Act — a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

ISO — process certification that ensures clients’ data protection and management in accordance with global standards.

Technical Support Helps The Success Of:

Don't wait.
Contact us and start growing today:

Multichannel Customer Solutions

Considering the fast industry digitalization, the need for companies to build meaningful connections with their customers is much greater. Having engaged and paying customers is crucial for all businesses regardless of the industry.

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Technical Support

Mercatus' role is to help you develop the right customer & technical support strategy and then to implement it successfully. Finding the right talent to develop and support your products and services together with tracking regular KPI & SLA statistics is one of the keys to successfully supporting your customers.

Learn More

IT Staffing via Build Operate Transfer model (BOT)

Our Build-Operate-Transfer model helps our partners & clients build, optimize and run a fully operative software development center without having to invest a lot of resources in launching a project, recruiting a team, hiring office and managers or setting up a new entity overseas.

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IT recruitment

Your Tech Specialist. Mercatus is your independent, international recruitment company dedicated to making fast connections between candidates and employers within office support, accounting & finance and IT.

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With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.

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