Customer experiencematurity score


Is poor customer experience costing your company money?

86% of customers would pay more for a better customer experience (Walker Research)

Companies prioritizing customer experience see up to a 60% increase in customer lifetime value (Temkin Group)

Increasing customer retention by just 5% can lead to a profit increase of between 75% and 125% (Bain & Co)

customer experience

Baseline your unique Customer Experience Maturity Score andincrease profit

Answer a few simple questions and we’ll send you a personalised report

This Scorecard is crafted to map your organization’s position within the Customer Experience (CX) journey, providing a straightforward and intuitive baseline across five critical dimensions. It not only reveals your current CX maturity level but also equips you with actionable insights for enhancement at each stage. This strategic tool is designed to guide your journey towards CX excellence, facilitating continuous improvement and competitive differentiation.

It takes just 2 minutes

It’s completely free

Receive customised results instantly with actionable insights to improve your CX

Share the results within your organisation for maximum impact

Customer Experience Maturity Assessment

An easyto understand process

The Customer Experience Maturity Assessment is a quick 2 minute process (although we recommended not rushing it).  Answer 20 questions across 5 areas to receive your personalized report on where you sit on the Customer Experience Maturity Index!

digital awareness

Take the Assessment
By clicking on the sign up link below, we’ll take some key information from you.  Then simply answer the questions designed to understand your Customer Experience maturity against 5 key areas.

IT Staff Augmentation

Review Your Benchmark Score
Once you have answered the questions, you will be taken to your personalized report.  At the same time you’ll also get an email with a link back to the report so you can review it at any time or share with a colleague.

Technical support

Schedule a free Call
If you would like to uncover more information on what your assessment means, schedule a free 30 minute no obligation consultation call.

You’ll be scoredagainst the following key areas

Use this space to describe your categories and why they’re important. Your prospects should want to know how they score!

E-commerce customer services
Customer Focus

This is crucial as it places the customer at the heart of all business activities, highlighting the integral role of customer satisfaction in driving growth and loyalty.

Process and Systems

These questions focus on understanding how mature the mechanisms and workflows that deliver customer experiences are.

Data and Insights

Highlights the importance of using data to understand customer behaviors, preferences, and feedback, enabling businesses to make informed improvements and innovate proactively in their customer experience offerings.

Employee Engagement

These questions assess how well a company involves and motivates its employees in delivering and enhancing the customer experience. It emphasizes the role of training, empowerment, and recognition.

AI Maturity

This section measures how effectively an organization leverages artificial intelligence to enhance customer experiences. It reflects the degree to which AI is integrated into your CX strategy.

Alin Mucioniu

Take your business to the next level

01.  Take the Assessment

02. Review your Report and share with your colleagues

03. Schedule a Meeting

04. Connect with us ot LinkedIn

Fill out the form and you will receive the questionnaire in your email