# Test - Mercatus Outsourcing > Source: https://mercatusoutsourcing.com/test-2/ > 86% of customers would pay more for a better customer experience (Walker Research) ## Navigation - [Home](https://mercatusoutsourcing.com/) - [DevOps services](https://mercatusoutsourcing.com/devops-services/) - [Dedicated development teams](https://mercatusoutsourcing.com/dedicated-development-teams/) - [Build – Operate – Transfer (BOT) Model](https://mercatusoutsourcing.com/build-operate-transfer-bot/) - [IT staff augmentation](https://mercatusoutsourcing.com/it-staff-augmentation/) - [B2B Lead Generation](https://mercatusoutsourcing.com/b2b-lead-generation/) - [Digital awareness](https://mercatusoutsourcing.com/digital-awareness/) - [LinkedIn campaign management & automation](https://mercatusoutsourcing.com/linkedin-campaign-management-automation/) - [Marketing research & surveys](https://mercatusoutsourcing.com/marketing-research-surveys/) - [CX advice & strategy](https://mercatusoutsourcing.com/cx-advice-strategy/) - [Technical support](https://mercatusoutsourcing.com/technical-support/) - [Omnichannel customer solutions](https://mercatusoutsourcing.com/multichannel-customer-solutions/) - [Back office support & service](https://mercatusoutsourcing.com/back-office-support-service/) - [E-commerce customer services](https://mercatusoutsourcing.com/e-commerce-customer-services/) - [Recruitment Process Outsourcing](https://mercatusoutsourcing.com/recruitment-process-outsourcing/) - [AI Voice Agents](https://mercatusoutsourcing.com/ai-voice-agents/) - [AI Customer Service](https://mercatusoutsourcing.com/ai-customer-service/) - [AI Lead Generation](https://mercatusoutsourcing.com/ai-lead-generation/) - [E-commerce](https://mercatusoutsourcing.com/ecommerce-solutions/) - [High-Tech & SaaS](https://mercatusoutsourcing.com/high-tech-saas/) ## Page Content ## Customer experiencematurity score #### MERCATUS ## Is poor customer experience costing your company money?  86% of customers would pay more for a better customer experience (Walker Research)  Companies prioritizing customer experience see up to a 60% increase in customer lifetime value (Temkin Group)  Increasing customer retention by just 5% can lead to a profit increase of between 75% and 125% (Bain & Co) #### customer experience ## Baseline your unique Customer Experience Maturity Score andincrease profit ### Answer a few simple questions and we’ll send you a personalised report This Scorecard is crafted to map your organization’s position within the Customer Experience (CX) journey, providing a straightforward and intuitive baseline across five critical dimensions. It not only reveals your current CX maturity level but also equips you with actionable insights for enhancement at each stage. This strategic tool is designed to guide your journey towards CX excellence, facilitating continuous improvement and competitive differentiation. [Take the assessment]() [Image]  #### It takes just 2 minutes  #### It’s completely free  #### Receive customised results instantly with actionable insights to improve your CX  #### Share the results within your organisation for maximum impact #### Customer Experience Maturity Assessment ## An easy to understand process The Customer Experience Maturity Assessment is a quick 2 minute process (although we recommended not rushing it).  Answer 20 questions across 5 areas to receive your personalized report on where you sit on the Customer Experience Maturity Index! [Image: digital awareness] **Take the Assessment****By clicking on the sign up link below, we’ll take some key information from you.  Then simply answer the questions designed to understand your Customer Experience maturity against 5 key areas. [Image: IT Staff Augmentation] Review Your Benchmark Score****Once you have answered the questions, you will be taken to your personalized report.  At the same time you’ll also get an email with a link back to the report so you can review it at any time or share with a colleague. [Image: Technical support] Schedule a free Call** If you would like to uncover more information on what your assessment means, schedule a free 30 minute no obligation consultation call. ## You’ll be scored against the following key areas Use this space to describe your categories and why they’re important. Your prospects should want to know how they score! [Image: E-commerce customer services] ##### Customer Focus This is crucial as it places the customer at the heart of all business activities, highlighting the integral role of customer satisfaction in driving growth and loyalty. ##### Process and Systems These questions focus on understanding how mature the mechanisms and workflows that deliver customer experiences are. ##### Data and Insights Highlights the importance of using data to understand customer behaviors, preferences, and feedback, enabling businesses to make informed improvements and innovate proactively in their customer experience offerings. ##### Employee Engagement These questions assess how well a company involves and motivates its employees in delivering and enhancing the customer experience. It emphasizes the role of training, empowerment, and recognition. ##### AI Maturity This section measures how effectively an organization leverages artificial intelligence to enhance customer experiences. It reflects the degree to which AI is integrated into your CX strategy. [Image: Alin Mucioniu] ## Take your business to the next level 01.  Take the Assessment 02. Review your Report and share with your colleagues [03. Schedule a Meeting](https://calendly.com/stephen-wood-nf8t/30min?month=2024-06) [04. Connect with us ot LinkedIn](https://www.linkedin.com/company/mercatusoutsourcing/) ## Fill out the form and you will receive the questionnaire in your email Your Name *Company name *Your Email *Your Phone NumberI am interested in ...Yes, I agree with the [privacy policy](https://mercatusoutsourcing.com/privacy-policy/). Submit request ## Actions Available ### Form 1 - **name-1** (type: text, name: `name-1`) - **name-2** (type: text, name: `name-2`) - **email-1** (type: email, name: `email-1`) - **phone-1** (type: text, name: `phone-1`) - **consent-2** (type: checkbox, name: `consent-2`) - **Description (optional)** (type: textarea, name: `textarea-2`) ## Links on This Page - [Home](https://mercatusoutsourcing.com/) - [DevOps services](https://mercatusoutsourcing.com/devops-services/) - [Dedicated development teams](https://mercatusoutsourcing.com/dedicated-development-teams/) - [Build – Operate – Transfer (BOT) Model](https://mercatusoutsourcing.com/build-operate-transfer-bot/) - [IT staff augmentation](https://mercatusoutsourcing.com/it-staff-augmentation/) - [B2B Lead Generation](https://mercatusoutsourcing.com/b2b-lead-generation/) - [Digital awareness](https://mercatusoutsourcing.com/digital-awareness/) - [LinkedIn campaign management & automation](https://mercatusoutsourcing.com/linkedin-campaign-management-automation/) - [Marketing research & surveys](https://mercatusoutsourcing.com/marketing-research-surveys/) - [CX advice & strategy](https://mercatusoutsourcing.com/cx-advice-strategy/) - [Technical support](https://mercatusoutsourcing.com/technical-support/) - [Omnichannel customer solutions](https://mercatusoutsourcing.com/multichannel-customer-solutions/) - [Back office support & service](https://mercatusoutsourcing.com/back-office-support-service/) - [E-commerce customer services](https://mercatusoutsourcing.com/e-commerce-customer-services/) - [Recruitment Process Outsourcing](https://mercatusoutsourcing.com/recruitment-process-outsourcing/) - [AI Voice Agents](https://mercatusoutsourcing.com/ai-voice-agents/) - [AI Customer Service](https://mercatusoutsourcing.com/ai-customer-service/) - [AI Lead Generation](https://mercatusoutsourcing.com/ai-lead-generation/) - [E-commerce](https://mercatusoutsourcing.com/ecommerce-solutions/) - [High-Tech & SaaS](https://mercatusoutsourcing.com/high-tech-saas/) - [Cybersecurity](https://mercatusoutsourcing.com/cybersecurity/) - [Fintech & Financial Services](https://mercatusoutsourcing.com/fintech-financial-services/) - [Healthcare](https://mercatusoutsourcing.com/healthcare/) - [Telco & Utilities](https://mercatusoutsourcing.com/telco-utilities/) - [Media](https://mercatusoutsourcing.com/media/) - [About](https://mercatusoutsourcing.com/about/) - [Our company](https://mercatusoutsourcing.com/about/#our-company) - [Mission & Vision](https://mercatusoutsourcing.com/about/#mission-vision) - [Our journey](https://mercatusoutsourcing.com/about/#our-journey) - [Team](https://mercatusoutsourcing.com/about/#team) --- *Served by AIble — aible.io*