# Mercatus Outsourcing | BPO & Customer Support Outsourcing > Source: https://mercatusoutsourcing.com/de/ > Expert BPO, IT and Customer Support Outsourcing. We help brands scale, reduce costs, and serve customers in 25+ languages. Get a quote. ## Navigation - [Home](https://mercatusoutsourcing.com/de/) - [DevOps services](https://mercatusoutsourcing.com/de/devops-services/) - [Dedicated development teams](https://mercatusoutsourcing.com/de/dedicated-development-teams/) - [Build – Operate – Transfer (BOT) Model](https://mercatusoutsourcing.com/de/build-operate-transfer-bot/) - [IT staff augmentation](https://mercatusoutsourcing.com/de/it-staff-augmentation/) - [B2B Lead Generation](https://mercatusoutsourcing.com/de/b2b-lead-generation/) - [Digital awareness](https://mercatusoutsourcing.com/de/digital-awareness/) - [LinkedIn campaign management & automation](https://mercatusoutsourcing.com/de/linkedin-campaign-management-automation/) - [Marketing research & surveys](https://mercatusoutsourcing.com/de/marketing-research-surveys/) - [CX advice & strategy](https://mercatusoutsourcing.com/de/cx-advice-strategy/) - [Technical support](https://mercatusoutsourcing.com/de/technical-support/) - [Omnichannel customer solutions](https://mercatusoutsourcing.com/de/multichannel-customer-solutions/) - [Back office support & service](https://mercatusoutsourcing.com/de/back-office-support-service/) - [E-commerce customer services](https://mercatusoutsourcing.com/de/e-commerce-customer-services/) - [Recruitment Process Outsourcing](https://mercatusoutsourcing.com/de/recruitment-process-outsourcing/) - [AI Voice Agents](https://mercatusoutsourcing.com/de/ai-voice-agents/) - [AI Customer Service](https://mercatusoutsourcing.com/de/ai-customer-service/) - [AI Lead Generation](https://mercatusoutsourcing.com/de/ai-lead-generation/) - [AI-powered SDR services](https://mercatusoutsourcing.com/de/ai-powered-sdr-services/) - [E-commerce](https://mercatusoutsourcing.com/de/ecommerce-solutions/) ## Page Content ## MERCATUS OUTSOURCING # Multilingual BPO & IT Outsourcing Services We provide 24/7 multilingual customer support outsourcing, BPO and IT outsourcing services in 25+ languages. [Get a quote](https://mercatusoutsourcing.com/contact/) [Image: Clutch rating 4.8, ISO 27001 certified, NIS2 compliant, EU GDPR compliant badges] #### what we offer ## Tailored Business Process & Technology Solutions We provide tailored multilingual BPO and IT outsourcing services from Bulgaria, Romania, and Greece to help global brands scale through 24/7 omnichannel support and flexible delivery models like [Staff Augmentation](https://mercatusoutsourcing.com/it-staff-augmentation/) and [Build-Operate-Transfer (BOT).](https://mercatusoutsourcing.com/build-operate-transfer-bot/) [Image] ### BPO services Support your operations and sales pipeline with B2B lead generation, back-office outsourcing, market research and targeted outreach campaigns. [Image] ### CX services Deliver consistent customer experiences through multilingual customer support, technical support and customer experience strategy, with 24/7 coverage in 25+ languages. [Image] ### ITO Services Expand your technical capacity with IT staff augmentation, dedicated development teams, DevOps services and Build-Operate-Transfer delivery models. #### Services ## Our Services [Image] #### Omnichannel Customer Support 24/7 multilingual customer support and technical support solutions in 25+ languages to ensure seamless global coverage across all digital touchpoints. [Image] #### E-commerce customer support E-commerce outsourcing solutions that streamline order processing and returns to boost your platform’s customer retention and lifetime value. [Image] #### Back Office Outsourcing Services Improve your internal efficiency and reduce your operational costs with our customized back office support services. [Image] #### IT Staff Augmentation Leverage access to nearshore IT specialists and developers who integrate with your teams to bridge critical skill gaps in order to speed up your timelines. [Image] #### Dedicated Development Team  Get access to dedicated software delivery hubs and receive high-performance development capacity that meets your business needs. [Image] #### Build-Operate-Transfer (BOT) Model Have your own fully operative software development center. [Image] #### B2B Lead Generation  Get qualified leads in your sales pipeline through our B2B Lead Generation services and automated LinkedIn campaigns. [Image] #### Market Research & Consumer Insights Expand your business internationally with the help of our market research services. [Image] #### Digital Presence & Awareness Grow your brand’s engagement and visibility in your industry through our digital awareness services. [Image] #### Devops Services Accelerate your software delivery and improve system reliability with our specialized DevOps services. [Image] #### Technical Support Outsourcing Resolve complex issues faster and improve user satisfaction with our dedicated technical support teams. [Image] #### LinkedIn campaign management & automation We help B2B companies capture hard-to-reach, high-value leads through LinkedIn marketing campaigns. ## Industries We help businesses across a wide range of industries solve operational challenges with tailored BPO and IT outsourcing solutions. From improving customer experiences and scaling multilingual teams to reducing operational costs, our goal is to help your business grow more efficiently. [Image: Customer shopping on a mobile store supported by ecommerce outsourcing services for orders, payments and customer assistance.] #### E-commerce [Image: Abstract digital circuit pattern representing SaaS lead generation services and data connectivity] #### High Tech & SaaS [Image] #### Cybersecurity [Image] #### Fintech & Financial services [Image] #### Healthcare [Image] #### Telco & Utilities [Image] #### Media #### BRANDS ## Our partners [Image] [Image] [Image] [Image: Clutch logo] [Image] [Image] [Image: Bgtr logo] [Image] [Image] [Image: Exclaimer logo] [Image] [Image] #### Why Mercatus ## Strategic Nearshoring. Global Scale Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We help global brands thrive by bridging the gap between technical expertise and multilingual support. From our roots in Sofia to our 5+ hubs across EMEA, we provide the talent and 24/7 agility your business needs to scale seamlessly in over 25 languages. [Learn more](https://mercatusoutsourcing.com/about/) ### countries ### languages ### experience ### support #### about us ## Our team & leadership Mercatus Outsourcing has a team of 100+ senior specialists, including software architects and CX strategists, who combine deep technical know-how with global service delivery excellence. [Image] ### Architects [Image] ### QA [Meet the Team](https://mercatusoutsourcing.com/about/) #### CAREERS ## Join our team We offer more than just a position, we provide a clear path to global leadership. By combining continuous mentorship with high-impact project ownership, we empower you to scale your skills across our Bulgaria, Romania, and Greece hubs to reach your full professional potential. [Learn more](https://mercatusoutsourcing.com/careers/) #### BLOG ## Latest news from our team [[Image: Borislava Kacarska]](https://mercatusoutsourcing.com/de/borislava-kacarska/) ##### [ Borislava Kacarska ](https://mercatusoutsourcing.com/de/borislava-kacarska/) [Weiterlesen ](https://mercatusoutsourcing.com/de/borislava-kacarska/) ## Links on This Page - [Home](https://mercatusoutsourcing.com/de/) - [DevOps services](https://mercatusoutsourcing.com/de/devops-services/) - [Dedicated development teams](https://mercatusoutsourcing.com/de/dedicated-development-teams/) - [Build – Operate – Transfer (BOT) Model](https://mercatusoutsourcing.com/de/build-operate-transfer-bot/) - [IT staff augmentation](https://mercatusoutsourcing.com/de/it-staff-augmentation/) - [B2B Lead Generation](https://mercatusoutsourcing.com/de/b2b-lead-generation/) - [Digital awareness](https://mercatusoutsourcing.com/de/digital-awareness/) - [LinkedIn campaign management & automation](https://mercatusoutsourcing.com/de/linkedin-campaign-management-automation/) - [Marketing research & surveys](https://mercatusoutsourcing.com/de/marketing-research-surveys/) - [CX advice & strategy](https://mercatusoutsourcing.com/de/cx-advice-strategy/) - [Technical support](https://mercatusoutsourcing.com/de/technical-support/) - [Omnichannel customer solutions](https://mercatusoutsourcing.com/de/multichannel-customer-solutions/) - [Back office support & service](https://mercatusoutsourcing.com/de/back-office-support-service/) - [E-commerce customer services](https://mercatusoutsourcing.com/de/e-commerce-customer-services/) - [Recruitment Process Outsourcing](https://mercatusoutsourcing.com/de/recruitment-process-outsourcing/) - [AI Voice Agents](https://mercatusoutsourcing.com/de/ai-voice-agents/) - [AI Customer Service](https://mercatusoutsourcing.com/de/ai-customer-service/) - [AI Lead Generation](https://mercatusoutsourcing.com/de/ai-lead-generation/) - [AI-powered SDR services](https://mercatusoutsourcing.com/de/ai-powered-sdr-services/) - [E-commerce](https://mercatusoutsourcing.com/de/ecommerce-solutions/) - [High-Tech & SaaS](https://mercatusoutsourcing.com/de/high-tech-saas/) - [Cybersecurity](https://mercatusoutsourcing.com/de/cybersecurity/) - [Fintech & Financial Services](https://mercatusoutsourcing.com/de/fintech-financial-services/) - [Healthcare](https://mercatusoutsourcing.com/de/healthcare/) - [Telco & Utilities](https://mercatusoutsourcing.com/de/telco-utilities/) - [Media](https://mercatusoutsourcing.com/de/media/) - [About](https://mercatusoutsourcing.com/de/about/) - [Our company](https://mercatusoutsourcing.com/about/#our-company) - [Mission & Vision](https://mercatusoutsourcing.com/about/#mission-vision) - [Our journey](https://mercatusoutsourcing.com/about/#our-journey) --- *Served by AIble — aible.io*