MERCATUS OUTSOURCING
Multilingual BPO & IT Outsourcing Services
We provide 24/7 multilingual customer support outsourcing, BPO and IT outsourcing services in 25+ languages.
what we offer
Tailored Business Process & Technology Solutions
We provide tailored multilingual BPO and IT outsourcing services from Bulgaria, Romania, and Greece to help global brands scale through 24/7 omnichannel support and flexible delivery models like Staff Augmentation and Build-Operate-Transfer (BOT).
BPO services
Support your operations and sales pipeline with B2B lead generation, back-office outsourcing, market research and targeted outreach campaigns.
CX services
Deliver consistent customer experiences through multilingual customer support, technical support and customer experience strategy, with 24/7 coverage in 25+ languages.
ITO Services
Expand your technical capacity with IT staff augmentation, dedicated development teams, DevOps services and Build-Operate-Transfer delivery models.
Services
Our Services
Omnichannel Customer Support
24/7 multilingual customer support and technical support solutions in 25+ languages to ensure seamless global coverage across all digital touchpoints.
E-commerce customer support
E-commerce outsourcing solutions that streamline order processing and returns to boost your platform’s customer retention and lifetime value.
Back Office Outsourcing Services
Improve your internal efficiency and reduce your operational costs with our customized back office support services.
IT Staff Augmentation
Leverage access to nearshore IT specialists and developers who integrate with your teams to bridge critical skill gaps in order to speed up your timelines.
Dedicated Development Team
 Get access to dedicated software delivery hubs and receive high-performance development capacity that meets your business needs.
Build-Operate-Transfer (BOT) Model
Have your own fully operative software development center.
B2B Lead Generation
 Get qualified leads in your sales pipeline through our B2B Lead Generation services and automated LinkedIn campaigns.
Market Research & Consumer Insights
Expand your business internationally with the help of our market research services.
Digital Presence & Awareness
Grow your brand’s engagement and visibility in your industry through our digital awareness services.
Devops Services
Accelerate your software delivery and improve system reliability with our specialized DevOps services.
Technical Support Outsourcing
Resolve complex issues faster and improve user satisfaction with our dedicated technical support teams.
LinkedIn campaign management & automation
We help B2B companies capture hard-to-reach, high-value leads through LinkedIn marketing campaigns.
Industries
We help businesses across a wide range of industries solve operational challenges with tailored BPO and IT outsourcing solutions. From improving customer experiences and scaling multilingual teams to reducing operational costs, our goal is to help your business grow more efficiently.
E-commerce
High Tech & SaaS
Cybersecurity
Fintech & Financial services
Healthcare
Telco & Utilities
Media
BRANDS
Our partners
Why Mercatus
Strategic Nearshoring. Global Scale
Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We help global brands thrive by bridging the gap between technical expertise and multilingual support. From our roots in Sofia to our 5+ hubs across EMEA, we provide the talent and 24/7 agility your business needs to scale seamlessly in over 25 languages.
countries
languages
experience
support
about us
Our team & leadership
Mercatus Outsourcing has a team of 100+ senior specialists, including software architects and CX strategists, who combine deep technical know-how with global service delivery excellence.
Architects
QA
CAREERS
Join our team
We offer more than just a position, we provide a clear path to global leadership. By combining continuous mentorship with high-impact project ownership, we empower you to scale your skills across our Bulgaria, Romania, and Greece hubs to reach your full professional potential.
BLOG
Latest news from our team
Ultimate Security Guarantee
We value your security
Digital millennium copyright act
A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR
Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO/IEC 27001:2022 Certified
Process certification that ensures clients’ data protection and management in accordance with global standards.
Mercatus has been supported by “Vitosha Venture Partners Fund l”, a private equity fund, co-financed by the European Structural and Investment Funds under the operational program “Innovation and Competitiveness 2014-2020”, managed by the Fund Manager of Financial Instruments in Bulgaria.