We are a global ITO & BPO serviceand solution provider

what we offer

Our services and technical support solutions

Helping global companies stay focused on their goals and scale better by taking care of their customers via omni – channel approach and support. Professional IT outsourcing services team based in Sofia & Romania & Greece. We offer flexible business delivery models from Staff Augmentation to full Build – Operate – Transfer models.

ITO Services

Managed IT & Outsourcing Services

BPO Services

B2B Lead Generation

CX Services

Outsourced Customer & Technical support Solutions

Devops services

Explore our DevOps Services, designed to enhance your software delivery process.

Dedicated development teams

Cost – effective nearshore software delivery hub where you can quickly scale your delivery capacity.

Build - operate - transfer (BOT)

Build, optimize & run a fully operative software development center.

IT staff augmentation

Delivery model associated with the actual number of hours at specified hourly rates.

IT recruitment

Our IT recruiters specialize in finding the most suitable IT professionals for your given IT requirement process.

B2B lead generation

We help you invest in a proven, measurable and purposeful marketing and sales campaign.

Digital awareness

Build your digital identity and increase audience engagement, through targeted content marketing programs.

LinkedIn campaign management & automation

We help B2B companies capture hard-to-reach, high-value leads through LinkedIn marketing campaigns.

Marketing research & surveys

Evaluate your consumer behaviour, purchase decisions,reputation and loyalty.

Technical support

Mercatus’ role is to help you develop the right customer & technical support strategy and then to implement it successfully.

Multichannel customer solutions

Thus at MERCATUS we aim to provide exceptional customer care and focus on every customer touchpoint with care and attention.

Back office support & service

We provide customized back-office services for a variety of functions

E-commerce customer services

We will help you establish an ecommerce platform or help you outsource ecommerce customer service.

Why Mercatus

Together wegrow

Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.





about us

Ourteam & leadership

Mercatus supports multiple development languages and has 60 + team including:

Support teams

IT developers



Mercatus has a team of experienced and passionate leaders. We have build a team with great technical know-how and experience from CX to service delivery  


Join ourteam

We provide our employees with a diverse range of options for both personal and professional development to allow them to reach their full potential. Start with us and make a career in a global community that embraces challenges and cares.