We are a global
ITO & BPO service and
solution provider

Outsourced Customer & Technical support Solutions

Helping global companies stay focused on their goals and scale better by taking care of their customers via omni - channel approach and support.
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Managed IT & Outsourcing Services

Professional IT outsourcing services team based in Sofia & Romania & Greece. We offer flexible business delivery models from Staff Augmentation to full Build - Operate - Transfer models.
Scale your IT team faster

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We provide our employees with a diverse range of options for both personal and professional development to allow them to reach their full potential. Start with us and make a career in a global community that embraces challenges and cares.
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Why Mercatus

Together we grow.
Together we change everything.
Start your digital revolution.

Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.

We, at Mercatus, are a team of experienced professionals with 15+ years of know-how in the Outsourcing industry and we pride ourselves on being customer-centric, transparent & flexible in order to support our clients and deliver scalable & affordable services.

Mercatus Outsourcing is a third-party customer & technical solution provider for Ziff David, Acronis, Biologiworks, and more than 50 other companies. Our amazing teams vary from Multilingual Customer support, and B2B Lead Generation to Data Analytics and IT development based on PHP, Scala, Java, and more.

We are very happy to be part of their journey and their success. For more information please contact us at info@mercatus.bg

We value your trust and the protection of your personal and company information as our highest priority.

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4
+
countries
24/7/365
multi-lingual service desks & support teams
30
+
languages

Our mission is dedicated to the following goals:

  1. Provide services exceeding our Clients' and their Customers' expectations
  2. Support our partners' growth and take charge of recruitment, onboarding, and managing their Support, Sales, Marketing, and IT departments.
  3. Make our partners more competitive by delivering customized outsourcing services, designed around their needs and help them achieve their long-term goals
  4. Being a Customer-centric company we appreciate our partner’s time and thus we aim to offer full transparency, reliability, and the most effective outsourcing solution.
  5. To offer our Customers a tailor-made delivery model that is flexible to meet their highest quality service expectations.

Vision

Our vision is to be the world’s leading ITO & BPO, providing our clients and customers with the best experiences and services.

Trust & Transparency
We act in a trustworthy and responsible manner, as we communicate openly and transparently with everyone. We put words into action and keep our promises. Every one of us takes responsibility and agrees on clear KPIs & SLA. We will commit to your project and will be flexible if you need to adjust it to meet your company goals.
Innovation & Growth
We embrace innovation and growth. We are creative and like to explore new fields. We experiment and strive for the best result. We think out of the box and our approach is geared toward progress. By releasing our potential, and sharing knowledge and experience, we drive our own and the company's growth as a healthy organization
People Oriented
We treat and respect our colleagues, our workplace, and our work environment. We value each individual's contribution and we enhance our teams’ working life with events, entertainment, and adventures. We reward colleagues' loyalty and we provide additional benefits and investment in development.
Continually strives for perfection & Team work
We aim to offer the most suitable outsourcing model to achieve the best results for our customers. Having the most qualified consultants ensures that we exceed our customers' expectations consistently by building a trustworthy and long-term partnership.

Our Team & Leadership

Mercatus supports multiple development languages and has 60 + team including:
  • Customer & Technical Support teams
  • IT Developers
  • Architects
  • QA
Mercatus has a team of experienced and passionate leaders. We have build a team with great technical know-how and experience from CX to service delivery   Meet our team

Take a look at our services & solutions

Mercatus customer care services ensure a continuously improving customer experience. Whether via voice, email or chat, our highly skilled professionals are committed to delivering high customer satisfaction for the entire customer experience.

Managed IT & Outsourcing Services

Dedicated Development Teams

Cost - effective nearshore software delivery hub where you can quickly scale your delivery capacity and use top tech talents.

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Build Operate Transfer model (BOT)

Build, optimize & run a fully operative software development center until it reaches a satisfactory maturity stage to be transferred to you.

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IT Staff Augmentation

Delivery model associated with the actual number of hours at specified hourly rates. Suitable for small-scale and support projects where you can hire a professional with a specific skill set.

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IT Recruitment & Relocation

Our IT recruiters specialize in finding the most suitable IT professionals for your given IT requirement process.

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Outsourced Customer & Technical support Solutions

Technical Support Outsourcing

Providing 1st, 2nd Level Technical Support Outsourcing solutions as well as Full Remote Technical & Game Support

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Multichanel Customer Solutions

Various range of services including: Multilingual, Multichannel Customer Support services, Live Chat support, Help Desk outsourcing, Call Center outsourcing and Telephone answering services

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eCommerce support

Supporting further the eCommerce companies with Amazon Support, Retail Customer Service, Order taking and overall eCommerce Startup support

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Back Office Support & Service

Multi-languages and 24/7 coverage. Mercatus offers Data & Content entry & full Reporting.

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BPO Services

B2B Lead Generation

Providing 1st, 2nd Level Technical Support Outsourcing solutions as well as Full Remote Technical & Game Support

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Digital Awareness

Build your digital identity and increase audience engagement, through targeted content marketing programs

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LinkedIn Campaign Management & Automation

We help B2B companies capture hard-to-reach, high-value leads through LinkedIn marketing campaigns. Mercatus team will contact your potential prospects on your behalf by sending them a personalized sequence of follow up messages in LinkedIn

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Marketing Research & Surveys

Evaluate your consumer behaviour, purchase decisions,reputation and loyalty

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Our Clients

  • ROITI
  • Plan A
  • Boleron
  • Acronis
  • Edenred
  • DIAMATIX
  • LS-S Leadership Support GmbH
  • OEHMI Bulgaria
  • HR Consulting Partners & U Matter
  • J2 GLobal
  • Stefanini
  • Navtech Group
  • Юниглас
  • Wellington
  • We content
  • Tenderalpha
  • NetIns
  • DSK Bank
  • CodeRunners

Our Partners

BESCO
BBBA
Zendesk
Cloud Cart
marketplace
Yettel

With team Mercatus you are in good hands! The first months after you change over a large team like an entire call center, you will be involved in reallocating roles.

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