MERCATUS
We are a global and solution provider
what we offer
and technical support solutions
Helping global companies stay focused on their goals and scale better by taking care of their customers via omni – channel approach and support. Professional IT outsourcing services team based in Sofia & Romania & Greece. We offer flexible business delivery models from Staff Augmentation to full Build – Operate – Transfer models.
ITO Services
Managed IT & Outsourcing Services
BPO Services
B2B Lead Generation
CX Services
Outsourced Customer & Technical support Solutions
Devops services
Explore our DevOps Services, designed to enhance your software delivery process.
Dedicated development teams
Cost – effective nearshore software delivery hub where you can quickly scale your delivery capacity.
Build - operate - transfer (BOT)
Build, optimize & run a fully operative software development center.
IT staff augmentation
Delivery model associated with the actual number of hours at specified hourly rates.
IT recruitment
Our IT recruiters specialize in finding the most suitable IT professionals for your given IT requirement process.
B2B lead generation
We help you invest in a proven, measurable and purposeful marketing and sales campaign.
Digital awareness
Build your digital identity and increase audience engagement, through targeted content marketing programs.
LinkedIn campaign management & automation
We help B2B companies capture hard-to-reach, high-value leads through LinkedIn marketing campaigns.
Marketing research & surveys
Evaluate your consumer behaviour, purchase decisions,reputation and loyalty.
Technical support
Mercatus’ role is to help you develop the right customer & technical support strategy and then to implement it successfully.
Multichannel customer solutions
Thus at MERCATUS we aim to provide exceptional customer care and focus on every customer touchpoint with care and attention.
Back office support & service
We provide customized back-office services for a variety of functions
E-commerce customer services
We will help you establish an ecommerce platform or help you outsource ecommerce customer service.
Why Mercatus
Together we
Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.
countries
languages
experience
support
about us
Our & leadership
Mercatus supports multiple development languages and has 60 + team including:
Support teams
IT developers
Architects
QA
Mercatus has a team of experienced and passionate leaders. We have build a team with great technical know-how and experience from CX to service delivery
CAREERS
Join our
We provide our employees with a diverse range of options for both personal and professional development to allow them to reach their full potential. Start with us and make a career in a global community that embraces challenges and cares.
BLOG
Lastfrom our team
BRANDS
Our
Mercatus has been supported by “Vitosha Venture Partners Fund l”, a private equity fund, co-financed by the European Structural and Investment Funds under the operational program “Innovation and Competitiveness 2014-2020”, managed by the Fund Manager of Financial Instruments in Bulgaria.