We provide scalable customer support and software development expertise across 5+ strategic EMEA hubs, helping global brands thrive in 30+ languages.
Mercatus Outsourcing provides high-performance BPO and ITO solutions for global brands, leveraging a decade of expertise across 5+ strategic EMEA hubs. Supporting industry leaders like Acronis and Ziff Davis in over 30 languages, we offer the technical depth and multilingual scale required to accelerate your business growth.
Our Mission
To provide customized, transparent, and scalable outsourcing solutions that exceed client expectations and drive long-term business growth.
Our vision
To offer a global pipeline of elite talent and tech-driven services, aiming to become the world’s most trusted nearshoring partner for innovative brands.
Trust & Transparency
Acting with integrity, communicating openly and taking full responsibility for the results we deliver. The whole team agrees on clear KPIs and SLA
Innovation & Growth
We value creativity and continuous improvement to help us make progress individually and collectively.
People Oriented
Invest in a positive work culture where our people succeed alongside our clients.
Perfection & Teamwork
We strive to deliver excellence in all delivery models, seeking long-term partnerships that far exceed expectations.
TIMELINE
15+ Years of
The start-up
Established in Sofia, Bulgaria, with a focus on enterprise-grade security via ISO 27001:2013 certification.
Grew to a team
of 30+ specialists for 5+ global clients and opened our London headquarters.
Launched operations
in Greece and Romania while establishing a dedicated presence in Germany to serve the DACH region.
Achieved 80% growth
and onboarded 5 clients, expanding our operations in the UAE.
Locations
Our Locations /
We provide a high-performance delivery network across the UK, Bulgaria, Romania, Greece, and Germany that combines top-tier European strategy with elite nearshore technical talent. Our main hub in Sofia gathers more than 60 specialists, taking advantage of Bulgaria’s status among the top outsourcing destinations in the world. By combining competitive operational costs with cultural proximity and a deep multilingual talent pool, we offer reliable and scalable ITO and BPO solutions.
who are we
Meet our
Behind every successful partnership is a team of experienced outsourcing professionals committed to delivering measurable results.
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Impact Beyond the Office:
As Mercatus grows, we believe our responsibility to the people and places around us should grow too. This is the heart of our Corporate Social Responsibility strategy, focusing our efforts where we can make a meaningful, human difference.
Environment Protection:
We’ve integrated recycling into our daily office life and encourage “Green Days” where our team chooses bicycles over cars to reduce our collective footprint
Investing in young talents:
We find it very rewarding to help open doors for young talent in their journey through university partnerships and mentorships. By hosting interns, we help bridge the gap between classroom learning and a professional career.
Community support:
We are dedicated to the well-being of the regions where we work. This includes prioritizing the mental health of our team and providing direct support to organizations like the Animus Association to help women and children in need.
Ultimate Security Guarantee
We value your security
Digital millennium copyright act
A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR
Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO/IEC 27001:2022 Certified
Process certification that ensures clients’ data protection and management in accordance with global standards.
