ABOUT MERCATUS
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Mercatus Outsourcing is a BPO & ITO service provider originally founded in Sofia, Bulgaria but operating now in more than 4 locations across the EMEA region. We are serving global clients in more than 25 languages and helping them to become successful by sharing the Talent & Skills & Technology of our Support & IT specialists.
We, at Mercatus, are a team of experienced professionals with 15+ years of know-how in the Outsourcing industry and we pride ourselves on being customer-centric, transparent & flexible in order to support our clients and deliver scalable & affordable services.
Mercatus Outsourcing is a third-party customer & technical solution provider for Ziff David, Acronis, Biologiworks, and more than 50 other companies. Our amazing teams vary from Multilingual Customer support, and B2B Lead Generation to Data Analytics and IT development based on PHP, Scala, Java, and more.
Expertise
Ourdedicated to the following goals
- Provide services exceeding our Clients’ and their Customers’ expectations.
- Support our partners’ growth and take charge of recruitment, onboarding, and managing their Support, Sales, Marketing, and IT departments.
- Make our partners more competitive by delivering customized outsourcing services, designed around their needs and help them achieve their long-term goals.
- Being a Customer-centric company we appreciate our partner’s time and thus we aim to offer full transparency, reliability, and the most effective outsourcing solution.
- To offer our Customers a tailor-made delivery model that is flexible to meet their highest quality service expectations.
Our
Our vision is to be the world’s leading ITO & BPO, providing our clients and customers with the best experiences and services.
Trust & transparency
We act in a trustworthy and responsible manner, as we communicate openly and transparently with everyone. We put words into action and keep our promises. Every one of us takes responsibility and agrees on clear KPIs & SLA. We will commit to your project and will be flexible if you need to adjust it to meet your company goals.
Innovation & growth
We embrace innovation and growth. We are creative and like to explore new fields. We experiment and strive for the best result. We think out of the box and our approach is geared toward progress. By releasing our potential, and sharing knowledge and experience, we drive our own and the company’s growth as a healthy organization.
People oriented
We treat and respect our colleagues, our workplace, and our work environment. We value each individual’s contribution and we enhance our teams’ working life with events, entertainment, and adventures. We reward colleagues’ loyalty and we provide additional benefits and investment in development.
Perfection & team work
We aim to offer the most suitable outsourcing model to achieve the best results for our customers. Having the most qualified consultants ensures that we exceed our customers’ expectations consistently by building a trustworthy and long-term partnership.
TIMELINE
Togetheror more than 10 years
The start-up
Established in Sofia, Bulgaria
Iso Certification
ISO CERTIFICATION 27001:2013
Early Stage
5 clients ; team of 30 + people
Expansion in UK
UK operations and office
European Expansion
Operations in Greece & Romania
DAACH Region Expansion
Operation in Germany
Locations
are we
Our team is based across London and Sofia and we are supporting our clients and delivering scalable & affordable BPO & ITO expertise combining the very best talent from Bulgaria and the UK. Mercatus technical & support hub are located in Sofia, Bulgaria
Bulgarian is a mature outsourcing destination with a large talent pool with strong aptitude for BPO and ITO. It is the 1st in Europe and amongst the top 10 worldwide most attractive outsourcing destinations.
The office in Sofia is housing over 60 staff across open spaces, fully equipped meetings rooms and relaxation spaces. Bulgaria’s mix of multilingual talent pool, competitive operational costs, cultural proximity and expertise in the outsourcing industry make us one of the best outsourcingogy destinations in Europe.
who are we
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Ultimate Security Guarantee
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PCI DSS level 1 certification
The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
Digital millennium copyright act
A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR
Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO 27001:2013 Certified
Process certification that ensures clients’ data protection and management in accordance with global standards.
BRANDS
Our
CSR
Corporate social
As Merctus expands, our commitment to sustainability remains unwavering. We recognize the importance of taking proactive steps towards a more sustainable future, and that’s why we’ve established a comprehensive Corporate Social Responsibility (CSR) initiative. Our CSR strategy revolves around three core pillars: #wesupportthePLANET, #wesupporttheYOUNG, and #wesupportYOU. Through these verticals, we aim to champion environmental initiatives, empower the younger generation, and support our community.
