How UK Businesses Can Build Effective Multilingual Customer Support Strategy
Building effective multilingual customer support allows UK businesses to serve customers across European markets while maintaining clear and consistent communication. However, supporting customers in several countries, languages and channels can create operational...
Nearshore Customer Support: A Practical Guide for UK Businesses
UK businesses face growing pressure to provide fast, consistent customer support while managing operating costs and changing customer expectations. Recruiting, training and retaining an internal support team can require significant time and investment, particularly...
Mercatus Featured by bTV Business News to Discuss the Future of AI and Outsourcing
Mercatus Outsourcing was featured in an interview with BTV Business News during Digital4Sofia PRO Marketing Conference 2026, where our Business Development Director, Eva Georgieva, shared insights into the future of the outsourcing industry, the growing role of...
What Is an AI SDR? Benefits, Limitations and Best Practices
Today's B2B buyers are more informed than ever, while competition across industries continues to increase. With key decision makers receiving many messages on LinkedIn and email, businesses need to build a good lead generation strategy to stand out. At the same time,...
Yespo: From Outreach to Qualified Ecommerce Leads
How Mercatus helped Yespo secure strategic meetings with major ecommerce brands and exceed their lead generation goals. Yespo is an innovative AI-powered omnichannel customer data platform (CDP) company operating in the ecommerce sector, focused on scaling through...
Momchil Slavov
What is the most interesting fact about you that your colleagues probably don’t know? - I love surfing! 🏄🏻♂️ Describe Mercatus in one word. - Security. 🛡️ What motivates you every day? - The happy clients that leave warm messages at the end of their cases. 💙 What do...
Martin Petrov
What is the most interesting fact about you that your colleagues probably don’t know? - Despite spending my life in high-level code, I actually have a deep passion for playing guitar and being in the nature - something not code related at all. 🎸 Describe Mercatus with...
Nikolina Petrova
What is the most interesting fact about you that your colleagues probably don’t know? - One thing that many colleagues probably don’t know about me is how much I enjoy reading. I can easily spend hours with a good book. 📖 What motivates you every day? - What motivates...
Extended Teams vs Dedicated Teams: Choosing the Right Fit
Companies looking to scale quickly often struggle with trying to maintain efficiency, flexibility while also having access to skilled talent. In competitive markets, time and speed is essential and building internal teams proves time consuming and very expensive. ...
Anna Dimitrova
What is the most interesting fact about you that your colleagues probably don’t know? - I have taken a swim in a glacier water in Canada. 🧊 Describe Mercatus in one word. - Bridge - the bridge that connects your career goals with the right position to achieve...