AI Voice
Our AI Voice Agents handle customer calls in real time, respond naturally and automate business workflows, helping you maximize leads and opportunities.
Customers expect instant responses.
MERCATUS
The
Every missed call is a lost opportunity
Many businesses still rely on manual phone support, which leads to:
Missed calls during busy hours
Long wait times
Repetitive inquiries
Limited availability
Our AI Voice Agent
Mercatus AI Voice Agents answer calls instantly, understand customer intent and take action in real time.
Call Automation and Enhancement
AI voice agents can answer customer questions, qualify leads, book appointments, process requests and route calls to your teams.
Context-Aware Conversations
AI processes voice input, detects intent, and understands the full context of each interaction to ensure accurate responses.
Natural, Instant Communication
The system generates human-like responses instantly, delivering smooth and natural conversations without delays.
From Conversation to Execution
Appointment Booking, capture and qualification of leads, update of CRM systems, automatic confirmations
Seamless Escalation When Needed
Complex or sensitive conversations are transferred to your team with full context.
What Can Do
Core
🗣️ Natural Voice Conversations
Our AI Agents deliver human-like voice interactions with real-time responses.
📞 Automated Call Handling
Our AI Agents deliver human-like voice interactions with real-time responses.
🎯 Lead Qualification via Calls
AI asks questions, collects data and filters qualified leads.
📅 Appointment Booking
Customers can book meetings or services directly over the phone.
🌍 Multilingual Voice Support
Communicate with customers in multiple languages
🤝 AI + Human Collaboration
AI handles routine calls while your team handles complex ones
🔗 Integration with Your Systems
The AI Voice Agents integrate with your CRM, booking systems and internal tools.
📊 Call Logs & Analytics
The Agents track conversations, performance and customer intent through sentiment analysis.
Omnichannel
All customer conversations, connected in one platform.
Your AI Voice Agent works together as one system with:
Website
Messenger
Unified inbox
Cases of
Our AI Voice Agents can be used in many industries and cases…
Lead Generation
Call leads instantly and qualify them automatically
Healthcare & Clinics
Book appointments and manage patient calls
Real Estate
Answer property inquiries and schedule viewings
Service Businesses
Capture inquiries and convert them into clients
... and many more
Benefits of
📞
Instant call responses
⚡
Faster response times
💰
Lower Costs
📈
More Conversions
🌍
Scalable Support
Automate calls, capture leads and provide instant support with
FAQ
Common
What is an AI voice agent?
An AI voice agent uses artificial intelligence to answer or make calls, understand requests and respond in real time. It can handle routine conversations while directing more complex cases to a human team.
Can AI voice agents transfer calls to human agents?
Yes. When a request requires specialist knowledge, empathy or human judgement, the conversation can be transferred to an appropriate team member based on predefined escalation rules.
Can AI voice agents work alongside an outsourced support team?
Yes. Mercatus can combine AI voice automation with outsourced customer or technical support, creating a hybrid model in which AI manages routine calls and human agents handle more complex conversations.
What types of calls can be automated?
The AI Voice agent can answer frequently asked questions, collect customer information, qualify enquiries, schedule appointments and direct callers to the right department. It can be adapted to the business unique needs and requirements.
When should a call be handled by a person instead of AI?
Specific sensitive cases, complex technical issues and high-value opportunities are better handled by a human agent. During implementation of the voice AI Agent, we set up clear escalation rules so that the human agent can take over when the situation requires it.
Ultimate Security Guarantee
We value your security
Digital millennium copyright act
A law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR
Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO/IEC 27001:2022 Certified
Process certification that ensures clients’ data protection and management in accordance with global standards.